Club Med Kiroro Grand

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Nestled in the heart of Kiroro, a mountainous region of Hokkaido renowned for its generous snow cover, Club Med Kiroro Grand is the perfect place for families to share unforgettable moments into a white powder paradise. Guests are welcomed to experience a serene white powder winter getaway. Hit the slopes, relish in Japanese-French Fusion cuisine, soak into traditional Japanese onsen and immerse yourself in the local nature and culture.

Located on the Northern Island of Hokkaido, Club Med Kiroro Grand welcomes you to a hidden white powder paradise. Carve through some of the finest snow in the region or explore unspoilt nature on a snow trekking adventure. Unwind with moments of wellness by soaking in a Rotenburo outdoor hot bath or a natural Japanese Onsen. Connect with local culture and be captivated by the magic of an enchanting forest, set against Kiroro’s majestic peaks. Club Med Kiroro Grand welcomes families of all ages with kids facilities for 2 years old and above.

View the resort's fact sheet

Why visit Kiroro Grand ?

Skiing down the slopes enjoying one of the best powder snow in the world.
Sharing delicious meals featuring Japanese-French Fusion cuisine.
Discovering the local flavours, with tasting sessions of Hokkaido sake and beers at the distilleries.
As an après-ski, enjoying the relaxing effects of the warmth water of Rotenburo outdoor bath or natural hot springs of Japanese onsen and reinvigorate.

Resort map

The perfect room for your stay

Amidst unspoiled nature, the Resort celebrates nature with rooms inspired by enchanted forests. Spacious and perfect for families, each room has a contemporary feel.

Deluxe

Junior Family Deluxe Room

Enjoy larger space with a mountain or forest view. With generous dimensions, this room is a perfect for families of 3. Please note that the images are for illustration purposes only. Actual room configuration and furniture may differ.

Living Room

Capacity: 1 to 3 persons.

Dimension: 538.2 m² to 538.2 m²

Services offered:

Laundry service (extra charge)
Luggage service
Minibar (non-alcoholic drinks) - supplied upon arrival

Included equipment:

Air conditioning/heating (depending on the season)
Baby bed (on demand)
Baby welcome pack
Sofa
Internet
Telephone
Television(s)
Kettle - Coffee/tea making facilites
Mini fridge (non provisioned)
Iron & ironing-board
Safe deposit box
Umbrellas
Electricity: 100-127 V

Équipement de salle de bain :

Bathtub
Hair dryer
Amenities : shower gel, shampoo, conditioner, body lotion
Bathrobe
Slippers
Kids' amenities : shampoo, shower gel, body lotion

Plan de la chambre

Junior Family Deluxe Room - Tatami

Enjoy a traditional Japanese Tatami floored room in a modern setting against mountain and forest view. An ideal choice if you would like to experience local Japanese culture. Perfect for a family of 3. The room is equipped with two low beds close to the floor and a sofa which extends to a low sofa bed for teen. Please note that the images are for illustration purposes only. Actual room configuration and furniture may differ.

Living Room

Capacity: 1 to 3 persons.

Dimension: 699.65 m² to 699.65 m²

Services offered:

Laundry service (extra charge)
Luggage service
Minibar (non-alcoholic drinks) - supplied upon arrival

Included equipment:

Air conditioning/heating (depending on the season)
Baby bed (on demand)
Baby welcome pack
Sofa
Internet
Telephone
Television(s)
Kettle - Coffee/tea making facilites
Mini fridge (non provisioned)
Iron & ironing-board
Safe deposit box
Umbrellas
Electricity: 100-127 V

Équipement de salle de bain :

Bathtub
Shower
Amenities : shower gel, shampoo, conditioner, body lotion
Hair dryer
Bathrobe
Slippers
Kids' amenities : shampoo, shower gel, body lotion

Équipements extérieurs :

Balcony

Plan de la chambre

Suite

Family Suite

With its generous size and layout, the Suite will be a big hit with large families. The enchanted forest decor is chic, contemporary and inviting, making this the perfect space to relax. Enjoy a family holiday with an elevated panorama view of the mountain and ski slopes right from your window. Perfect for a family of 4. Please note that the images are for illustration purposes only. Actual room configuration and furniture may differ.

Living Room

Capacity: 1 to 4 persons.

Dimension: 731.95 m² to 914.93 m²

Services offered:

Laundry service (extra charge)
Luggage service
Room Service included for continental breakfast
Turndown Service
Cleaning service at a time of your choosing
Priority booking at the Club Med Spa
Priority booking at the Speciality Restaurant
Minibar (non-alcoholic drinks) - refilled daily
Lunch offered if early arrival (prior to 3.00pm)

Included equipment:

Air conditioning/heating (depending on the season)
Baby bed (on demand)
Baby welcome pack
Internet
Telephone
Television(s)
Bluetooth speakers
Kettle - Coffee/tea making facilites
Espresso machine
Iron & ironing-board
Safe deposit box
Umbrellas
Electricity: 100-127 V

Équipement de salle de bain :

Bathtub
Shower
Separate toilets
Bathrobe
Slippers
Hair dryer
Twin vanity sinks
Amenities : shower gel, shampoo, conditioner, body lotion
Kids' amenities : shampoo, shower gel, body lotion

Plan de la chambre

Junior Family Suite

With its generous size and layout, the Suite will be a big hit with families. The enchanted forest decor is chic, contemporary and inviting, making this the perfect space to relax. Enjoy a family holiday with an elevated panorama view of the mountain and ski slopes right from your window. Please note that the images are for illustration purposes only. Actual room configuration and furniture may differ.

Living Room

Capacity: 1 to 3 persons.

Dimension: 645.83 m² to 645.83 m²

Services offered:

Laundry service (extra charge)
Luggage service
Room Service included for continental breakfast
Turndown Service
Cleaning service at a time of your choosing
Priority booking at the Club Med Spa
Priority booking at the Speciality Restaurant
Minibar (non-alcoholic drinks) - refilled daily
Lunch offered if early arrival (prior to 3.00pm)

Included equipment:

Air conditioning/heating (depending on the season)
Baby bed (on demand)
Baby welcome pack
Sofa
Internet
Television(s)
Telephone
Kettle - Coffee/tea making facilites
Iron & ironing-board
Safe deposit box
Umbrellas
Electricity: 100-127 V

Équipement de salle de bain :

Bathtub
Shower
Hair dryer
Bathrobe
Slippers
Amenities : shower gel, shampoo, conditioner, body lotion
Kids' amenities : shampoo, shower gel, body lotion

Plan de la chambre

Junior Family Suite - Mobility Accessible

Offering a large amount of space and fittings/equipment adapted for those with reduced mobility, the bedroom is a cosy and comfortable space, perfect for a family. Enjoy the mountain ski slopes view right from your window. Please note that the images are for illustration purposes only. Actual room configuration and furniture may differ.

Living Room

Capacity: 1 to 3 persons.

Dimension: 645.83 m² to 645.83 m²

Services offered:

Laundry service (extra charge)
Luggage service
Room Service included for continental breakfast
Turndown Service
Cleaning service at a time of your choosing
Priority booking at the Club Med Spa
Priority booking at the Speciality Restaurant
Minibar (non-alcoholic drinks) - refilled daily
Lunch offered if early arrival (prior to 3.00pm)

Included equipment:

Air conditioning/heating (depending on the season)
Baby bed (on demand)
Baby welcome pack
Sofa
Internet
Telephone
Television(s)
Bluetooth speakers
Kettle - Coffee/tea making facilites
Espresso machine
Iron & ironing-board
Safe deposit box
Umbrellas
Electricity: 100-127 V

Équipement de salle de bain :

Bathtub
Shower
Bathrobe
Slippers
Hair dryer
Amenities : shower gel, shampoo, conditioner, body lotion
Kids' amenities : shampoo, shower gel, body lotion

Plan de la chambre

Master Family Suite

With its generous size and layout, the Suite will be a big hit with large families. The enchanted forest decor is chic, contemporary and inviting, making this the perfect space to relax. Enjoy a family holiday with an elevated panorama view of the mountain and ski slopes right from your window. Perfect for a family of 5. Please note that the images are for illustration purposes only. Actual room configuration and furniture may differ.

Living Room
Children's Separate Room

Capacity: 1 to 5 persons.

Dimension: 1496.18 m² to 1603.82 m²

Services offered:

Laundry service (extra charge)
Luggage service
Room Service included for continental breakfast
Turndown Service
Cleaning service at a time of your choosing
Priority booking at the Speciality Restaurant
Priority booking at the Club Med Spa
Minibar (non-alcoholic drinks) - refilled daily
Lunch offered if early arrival (prior to 3.00pm)

Included equipment:

Air conditioning/heating (depending on the season)
Baby bed (on demand)
Baby welcome pack
Sofa
Internet
Television(s)
Telephone
Bluetooth speakers
Kettle - Coffee/tea making facilites
Espresso machine
Iron & ironing-board
Safe deposit box
Umbrellas
Electricity: 100-127 V

Équipement de salle de bain :

Bathtub
Shower
Slippers
Bathrobe
Hair dryer
Separate toilets
Amenities : shower gel, shampoo, conditioner, body lotion
Kids' amenities : shampoo, shower gel, body lotion

Plan de la chambre

Superior

Family Superior Room

Enjoy the enchanted forest design with modern finishing in this spacious and cozy family room in the mountains, an ideal choice if you're travelling in a party of 4. Experience either mountain ski slopes view or the view of the mountain or forests. Please note that the images are for illustration purposes only. Actual room configuration and furniture may differ.

Capacity: 1 to 4 persons.

Dimension: 430.56 m² to 473.61 m²

Services offered:

Laundry service (extra charge)
Luggage service

Included equipment:

Air conditioning/heating (depending on the season)
Baby bed (on demand)
Baby welcome pack
Internet
Telephone
Television(s)
Sofa
Kettle - Coffee/tea making facilites
Mini fridge (non provisioned)
Iron & ironing-board
Safe deposit box
Umbrellas
Electricity: 100-127 V

Équipement de salle de bain :

Bathtub
Slippers
Hair dryer
Amenities : shower gel, shampoo, conditioner, body lotion
Kids' amenities : shampoo, shower gel, body lotion

Plan de la chambre

Junior Family Superior Room

Enjoy an enchanted forest design with modern finishing in this spacious and cozy room in the mountains, an ideal choice if you're travelling in a party of 3. Experience either mountain ski slopes view or the view of the mountain or forests. Please note that the images are for illustration purposes only. Actual room configuration and furniture may differ.

Capacity: 1 to 3 persons.

Dimension: 409.03 m² to 430.56 m²

Services offered:

Laundry service (extra charge)
Luggage service

Included equipment:

Air conditioning/heating (depending on the season)
Baby bed (on demand)
Baby welcome pack
Sofa
Internet
Telephone
Television(s)
Kettle - Coffee/tea making facilites
Mini fridge (non provisioned)
Iron & ironing-board
Safe deposit box
Umbrellas
Electricity: 100-127 V

Équipement de salle de bain :

Bathtub
Slippers
Hair dryer
Amenities : shower gel, shampoo, conditioner, body lotion
Kids' amenities : shampoo, shower gel, body lotion

Plan de la chambre

Superior Room

Perfect for couples, enjoy the warmth and cozy room filled with modern touches that will make this a mountain holiday to remember. Please note that the images are for illustration purposes only. Actual room configuration and furniture may differ.

Capacity: 1 to 2 persons.

Dimension: 387.5 m² to 387.5 m²

Services offered:

Laundry service (extra charge)
Luggage service

Included equipment:

Air conditioning/heating (depending on the season)
Internet
Telephone
Television(s)
Mini fridge (non provisioned)
Kettle - Coffee/tea making facilites
Iron & ironing-board
Safe deposit box
Umbrellas
Electricity: 100-127 V

Équipement de salle de bain :

Bathtub
Shower
Hair dryer
Amenities : shower gel, shampoo, conditioner, body lotion
Slippers
Kids' amenities : shampoo, shower gel, body lotion

Plan de la chambre

Club Med Spa

Wellness

3 Individuals multipurposes treatments rooms 1 Duo multipurposes treatment room Loan of bathrobe and sIippers Cloakrooms

Yoichi

Restaurants Main Restaurant

Discover our signature buffet and relish Japanese delicacies made from the finest seafood, alongside a tempting selection of Asian and international dishes, all fresh from our live cooking stations. The contemporary decor pays tribute to the enchanting beauty of Hokkaido's forests.

Yotei

Bars Main bar

The Yotei is the vibrant place to be for friendly gatherings, offering handcrafted cocktails, wine, and a wide array of hot and cold drinks to keep you refreshed. In a chic yet casual atmosphere, join in the festive mood as music sets the tone for dancing and evening entertainment.

Outdoor Natural Spring Bath (Onsen)

Wellness

Free access, at extra cost for non-staying G.Ms. The first ever traditional Japanese Onsen, indulge in soothing natural hot springs waters as you relax your muscles after a long ski day. Note: Guests are required to adhere to the Onsen etiquette: -Disrobe completely -No swimming suit or clothing allowed -No tattoos allowed, need to be covered

Sauna

Wellness

Mixed gender. Free access.

The Ogon

Restaurants Specialty Restaurant

Immerse in the tradition of comforting hotpots at Ogon. Drawing inspiration from Japanese, Korean, Chinese, and Thai cuisines, this interactive dining experience showcases fresh Otaru seafood, Hokkaido meat, and vegetables. A must-try dining experience to share with loved ones.

Indoor Hot and Cold Baths

Wellness

Free access.

The Ebisu

Restaurants Sushi Club

A quintessential dish in Japanese cuisine, Sushi is a highlight at the Ebisu. Pair your meal with local sake or shochu for a truly enhanced flavour journey. An unmissable dining experience to share with friends and family.

The Kaen

Restaurants Specialty Restaurant

The irresistible aroma of sizzling Yakiniku truly captures the essence of this Japanese BBQ delicacy, featuring quality beef cuts & fresh seafood perfectly paired with Hokkaido vegetables, fragrant rice and kimchi. Open for dinner, Kaen offers an authentic setting and dining experience.

The Kakurega

Bars Gourmet Club Bar

A step through the hidden entrance leads you to The Kakurega, an intimate speakeasy and hideaway designed for quiet escape. Masterfully crafted cocktails and beverages made with seasonal local ingredients are paired with a curated selection of Japanese whiskies, all served in a refined lounge ambience perfect for relaxed conversation.

Baby-corner

Children

In the main restaurant, take advantage of the dedicated area to prepare your baby's meals. Blenders and microwaves are provided for your convenience. You’ll also find tasty pre-prepared savoury and sweet baby food pots.

Cardio Training Space

Sport

The Cardio-Training room is equipped by Matrix, one of the leading high-end brands for professional cardiovascular and strength training equipment. Your workout experience is taken to the next level with equipment designed for intensive use, offering dynamic performance, elegant design and advanced features.

Club Med covered Parking

Parking

Number of places:113 Number of charging stations for electric vehicles: 2 Cables provided. Number of places available for those with restricted mobility: 2 Cables provided.

Club Med uncovered Parking

Parking

Number of places: 28 Number of charging stations for electric vehicles: 0 No places available for those with restricted mobility.

Indoor Pool

Swimming Pools

Enjoy a refreshing swim in the heated pool, designed for both relaxation and exercise with various zones: - Adult Pool Area - Kids Pool Area Children are under the supervision of their parents or an accompanying adult.

Mini Club Med +

Children

3 themed rooms for your 4 to 10-year olds: the kids’ library, the C Workshop and the Motor Skill Room. In the family playground, parents and children share good times and enjoy new experiences via dedicated activities and games

Petit Club Med™

Children

In the game room, your children can enjoy activities that stimulate their creativity. In addition, a dedicated nap area is available for little ones to restore energy.

Rotenburo Outdoor Open-air Hot Bathtub

Wellness

Free access. Set outdoors, take a soak in our relaxing Japanese-style hot bath while you enjoy the amazing view of the picturesque mountains and snow that surrounds you.

Sauna

Wellness

Free access.

Ski Pro Shop

Winter Sports

A team of professional ski and mountain G.O®s can advise you about the perfect equipment for your age, level and ski conditions. Their main priority is your safety and comfort. At the Ski Pro-Shop, you can rent skis, buy protective gear and get your own equipment maintained (repairs, waxing). Throughout your stay, you have the best experts in winter sports at your disposal and you're with one of the best stocked equipment rental companies in the business.

Ski Room

Winter Sports

Morning and evening, this is a must for all skiers and snowboarders. At the start of the day, you will find your boots and your skis in your own locker. Before leaving, you can also recharge your batteries in a cosy corner with self-serve hot drinks, juices and pastries. Once you've left the Ski Room, slip on your skis and go straight to your course or a ski lift. In the evening, you can come back with your skis on your feet.

Whirlpool bath

Wellness

Mixed gender. Free of charge.

Enjoy a playing field as vast as nature itself

Collective sports events and tournaments are temporarily suspended.

Welcome to the world's biggest sport academy: Club Med. On the water, on the ground or in the air: the all-terrain activities on offer are mapped out just for you. With coaching from your G.O®, experience new sensations. Or find joy in improving your technique in a friendly setting. Are you looking for relaxation ? Try our fun leisure activities and lively evening entertainment. If you have a thirst for adventure, choose our excursions.

Baby equipment kit

Included

Baby equipment kit

Included

Group ski lessons for kids

Included

SIA Instructors accompany the youngest in their learning to ski year after year. From snowplough to first tricks, progress is always rewarded with iconic medals. The children are divided into groups of a similar level.

High Intensity Training

Included

Keep up your exercise routine and improve your physical condition with muscle building and cardio classes. Focus on the core muscles with the exercises in the Core Training session. If you like to push your limits, especially in cardio, join the Circuit Training course.

New activities

Included

Here's a small selection of what's in store for teenagers guaranteed to break the routine, in addition to the winter sports on offer: -Games to foster group bonding -Twisted activities to rediscover them in unexpected ways -A festive after-ski to celebrate and enjoy together -Arts-and-crafts workshops to unleash their inner artist and let creativity soar -Latest dance trends to take centre stage, show off their skills and create unforgettable memories

New activities

Included

In addition to the rich Club Med sports’ offer, we're kicking off with a programme that respects everyone's preferences and personalities: -Games to get to know each other better and encourage group bonding -Mobile lounge areas to hang out, play and connect in the Resort -An exciting escape game to foster team spirit -Exclusive evenings to make every night a celebration -Collective choreographies to dance, perform, and shine together -A festive after-ski to celebrate and enjoy together -Tailor-made trips* to explore and create unique memories together

Training Soft

Included

Gentle ways to take care of yourself. In the morning, activate your body with a muscle wake-up session. Work your deep muscles with Pilates. To finish the day, find some calm with a little stretching.

Club Med Amazing Family!

Included

Club Med created 5 different collection of curated family activities around mountain games to help you discover this universe in fun: - Time to move: discover typical winter sports in family in a twisted version: try mini hockey, a crazy version of family ski, etc - Time to play: share your childhood memories with our giant wooden version of Jenga, Go games, and so much more - Time to celebrate: Form your team and compete during our full evening of challenges: indoor ski, hockey, line pass… Ready to win? - Time to care: elax and take care of the environment with our eco friendly arts and crafts - Time to quest: travel through 5 continents with this story based quest within our Resort Amazing Family! activities subjected to availability in resort.

Cooking classes

Included

Embark on a culinary journey and awaken your taste buds. Savour your holiday as you discover local specialities. Feast on this mouth-watering spectacle. Give yourself a delicious cultural experience and leave with the secrets of regional dishes.

Group snowboard lessons for Kids

Included

Learn to master your board, do a series of tricks, try a few jumps and make beautiful turns... snowboarding is more than just a sport, it's almost a way of life. Younger learners progress quickly under the supervision of certified instructors. In small groups by skill level, they learn, progress and quickly start to enjoy themselves. The aim? To become an "Izzy Rider"!

Snow trekking

Included

Take advantage of the support of a G.O.® to discover the mountain trails around the Resort.

Yoga

Included

Rediscover your inner harmony with this Hindu sport that aims, via body exercises, to unify the human body with its physical, psychological and spiritual aspects.

Family show time

Included

Sit back and enjoy the show: your children are about to take to the stage. Depending on the Resort, there might be dancing, singing, circus acts and more. Your little ones take centre stage, costumed and directed by their G.Os. When the crowd applauds, you can feel the pride in the room.

Group ski lessons for teens & adults

Included

A course for every level of skill. From ski learning to slalom, the instructor will give you technical advice and help you explore the ski area. You'll be in a group with a similar skill level, so you can enjoy the mountains and skiing to the full.

Group snowboard lessons for Adults and teens

Included

Looking for new boarding sensations? Snowboarding is both a sport and a way of life. Learn with certified instructors who are specialists in the discipline, and make fast progress in small groups with the same skill level. Mix and match your activities depending on the weather conditions and the area. Freeride, freestyle, jumps, powder... you can snowboard in complete freedom.

Pool free access

Included

The access to the pool is included.

Ambiance and entertainment

Included

Live music, DJ sets, local entertainment, dance, circus and magic happenings: surprising and varied artistic performances for everyone to enjoy. Immerse yourself in the Lifestyle ambiances and allow yourself to be carried away. There are plenty of surprises and entertainment for teenagers and grown-ups to keep everyone buzzing throughout your holiday.

Cardio-Training Room

Included

Keep up your sports routine in a fully equipped gym. Areas dedicated to different activities: - cardio with treadmills, ellipticals, rowing machines and spin bikes. - muscle strengthening with dumbbells and a group of workout machines.

Creative workshops

Included

Sensory activities for tiny tots, and colouring or hands-on activities for older children.

Early learning

Included

Children can learn using educational toys and sensory activities like painting and music games. Each child develops and grows at their own pace.

Family "Big Snack"

Included

Snacks, pancake parties, baking workshops or picnics: these tasty activities* are a great way to savour time as a family. Treat yourself with your nearest and dearest. What's on the menu? Great food, of course, plus extra helpings of laughter, happiness and fun.

First Aid Room

Included

Float Fit

Included

A dynamic and engaging workout, this unique experience combines a cocktail of classic circuit training drills, performed on an Aqua Base floating water mattress. Set in the middle of a swimming pool, have a fun time on the water.

Free access to Traditional Japanese Onsen

Included

Free access. Available: 1 Room for Males & 1 Room for Females. Facilities included in each room: -Outdoor rotenburo hot bath -Outdoor natural spring bath (Onsen) -Indoor hot and cold baths -Sauna

Lifeguard

Included

Walks

Included

A walk is a chance to get lots of fresh air, and to fall in love with the hidden wonders of nature. Your children will love playing explorers with their friends.

Massage - 1h30

Paid option

Starting from 236.80 CAD 1 day

A special offer enabling you to discover our spa experiences. Please visit the Spa reception upon arrival at the Resort to finalise your schedule.

Package 2 treatments - 2h

Paid option

Starting from 452.80 CAD 1 day

A special offer enabling you to discover our spa experiences. Please visit the Spa reception upon arrival at the Resort to finalise your schedule.

Kiroro Snow Activity World

Paid option

Delight in a wide array of snow-filled adventures at Kiroro Snow Activity World, from banana boating and snow rafting to cross-country skiing.

Private ski lessons for 2 people

Paid option

Starting from 528 CAD 1 day

Enjoy a special winter sport experience by booking private lessons with an instructor. Your instructor will enable you to advance and perfect your technique at your own pace with private skiing lessons. Or take advantage of all the fun of winter sports in complete safety and explore the loveliest spots in the ski area with family or friends.

Private ski lessons for 3/4 people

Paid option

Starting from 608 CAD 1 day

Private ski lessons for 1 people

Paid option

Starting from 480 CAD 1 day

Private snowboard lessons for 2 people

Paid option

Starting from 528 CAD 1 day

Enjoy a special winter sport experience by booking private lessons with an instructor. Your instructor will enable you to advance and perfect your technique at your own pace with private snowboarding lessons. Or take advantage of all the fun of winter sports in complete safety and explore the loveliest spots in the ski area with family or friends.

Private snowboard lessons for 3/4 people

Paid option

Starting from 608 CAD 1 day

Enjoy a special winter sport experience by booking private lessons with an instructor. Your instructor will enable you to advance and perfect your technique at your own pace with private snowboarding lessons. Or take advantage of all the fun of winter sports in complete safety and explore the loveliest spots in the ski area with family or friends.

Private snowboard lessons for 1 people

Paid option

Starting from 480 CAD 1 day

Enjoy a special winter sport experience by booking private lessons with an instructor. Your instructor will enable you to advance and perfect your technique at your own pace with private snowboarding lessons. Or take advantage of all the fun of winter sports in complete safety and explore the loveliest spots in the ski area with family or friends.

Pyjamas Club

Paid option

Want to spend an evening as a couple? With this group childcare service, you can leave your child in the capable hands of experienced G.Os. They will look after and entertain your little ones in a dedicated space designed for children's comfort and well-being.

Snow Festival Bus Tour

Paid option

Experience the charm of winter in Hokkaido with a bus tour to Sapporo Snow Festival, one of Japan’s most iconic seasonal events. Marvel at enormous snow and ice creations, wander through sparkling displays, and enjoy free time to soak up the festive atmosphere filled with music, lights and local treats. The tour is available only on February 4, 6, 8, and 10, 2026. Please note that the tour is subject to cancellation and a full refund if the minimum required group size of 12 participants is not reached 10 days prior to the departure date.

Summer Head Spa Ritual

Paid option

A head focused treatment including a relaxing head massage designed to release tension and improve scalp vitality. The ritual is complemented with a purifying treatment to refresh, lighten and restore volume to your hair.

Tenguyama Ropeway

Paid option

Starting from 19.20 CAD 1 day

Reach 532 metres by ropeway and gaze at Otaru glittering below, framed by snow‑covered peaks.

Global rating: 4.8 / 5

Sleep Quality: 4.8 / 5
Location: 4.6 / 5
Rooms: 4.8 / 5
Service: 4.8 / 5
Value: 4.5 / 5
Cleanliness: 4.8 / 5

Great experience

Great experience, robin and Jack and bew were amazing bartenders. Oat, Jimmy, Top, Anna, Akio, Rizal and Luke were super friendly and helpful. The food was incredible (better than last year). Special thanks to Sachin and Dogan from the restaurant team. The Zico camp was so great! The coaches were especially awesome.

Rating: 5 / 5

Written by: Kai T - - July 18, 2026

Relaxing experience

Nice mountain view, and good service. My kids enjoyed the mini club and petit club.

Rating: 5 / 5

Written by: miyabi s - Tokyo, Japan - July 16, 2026

Magical

2nd stay and won't be the last. Everything is covered and I mean everything. Staff sensational. food is beyond belief. Skiing as well! and discovered the onsen - next time every night. Of and roosm superb

Rating: 5 / 5

Rooms: 5 / 5
Value: 5 / 5
Sleep Quality: 5 / 5
Location: 5 / 5
Cleanliness: 5 / 5
Service: 5 / 5

Written by: L8074RKjohnh - Macedon Ranges, Australia - July 8, 2026

e-bike activity is fun

e-bike activity is good. RIZAL is nice and we had much fun here!

Rating: 5 / 5

Written by: Compass32869592287 - - July 3, 2026

amazing experience

写真のG.Oは全てお世話になり感謝しているG.Oです。楽しい体験と価値ある時間、皆様の優しさに感謝です。名前のスペル、間違えるかもしれないので写真で感謝を伝えますね。オープニングに行きました。初日は停電したのですが、それもわからないくらいの素晴らしいステージ。二日目は、流行曲から古い曲まですべての世代に楽しめるステージとサーカス。毎日サーカスがあるのには驚きました。アクティビティもヨガやダンスも多くて、アウトドアが好きじゃない私にはありがたい。また行きますね！ありがとう。 All the G.O.s in these photos are people who made my stay so special. Thank you all for your kindness, the wonderful experiences, and the unforgettable memories. I'm afraid I might misspell some of your names, so I'd rather express my gratitude through these photos. I was there for the opening. On the first day, there was a power outage, but the show was so incredible that I hardly even noticed it. On the second day, the performances featured everything from the latest hits to classic songs, so people of all generations could enjoy them. The circus performances were amazing, and I was surprised that there was a circus show every single day! There were also so many activities, including yoga and dance classes, which was perfect for someone like me who isn't really into outdoor activities. I'll definitely be back.

Rating: 5 / 5

Rooms: 5 / 5
Value: 5 / 5
Sleep Quality: 5 / 5
Location: 5 / 5
Cleanliness: 5 / 5
Service: 5 / 5

Written by: Kathy54514 - - June 28, 2026