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Located on the second largest island of Japan, Hokkaido is a mountainous region renowned for its powder snow and exciting outdoor pursuits. From a variety of safe snow activities guided by our G.O®s, to exquisite cuisine and award-winning locally brewed spirits, Club Med Tomamu Hokkaido all-inclusive resort is the ultimate winter escape situated in the heart of the island.
Sprawled across over 145 hectares of Tomamu Mountain, Club Med introduces a thrilling snow escape where powdery perfect slopes are just waiting for discovery. Fresh seafood, premium Wagyu beef, and award-winning locally brewed spirits make this more than a destination to discover, but a culinary journey to enjoy. From skiing and snow trekking, to riding Japan’s largest indoor wave pool at nearby Hoshino Resort, guests seeking winter excitement to share with friends and family will find it at Club Med Tomamu Hokkaido all-inclusive resort.
Why visit Tomamu Hokkaido ?
- Hit the slopes at night on Tomamu's great powder snow
- Break the ice! Enjoy snow sledging and the activities on offer at the Ice Village*
- Experience the fun at Mina Mina Beach, the largest indoor wave pool in Japan
- Savour the farm-to-table Hokkaido speciality - Yakiniku barbecue
- Discover the flavour of Japan, with tasting sessions of Japanese whisky and sake
Resort map
The perfect room for your stay
This Resort adds a modern touch to the mountainous landscape. Rooms with contemporary design elegantly translate the Japanese art de vivre and echo the surrounding scenery's beauty.
Deluxe
Deluxe Room
With generous dimensions and a forest or mountain view, this room is a favourite with families looking for extra space. Situated on the upper floors, anyone who loves the landscape will feel at home here.
- Lounge area
Capacity: 1 to 3 persons.
Dimension: 409.03 m² to 409.03 m²
- Laundry service (extra charge)
- Minibar (non-alcoholic drinks) - supplied upon arrival
- Luggage service
- Air conditioning/heating (depending on the season)
- Baby bed (on demand)
- Baby welcome pack
- Telephone
- Television(s)
- Internet
- Sofa
- Kettle - Coffee/tea making facilites
- Iron & ironing-board
- Safe deposit box
- USB socket
- Electricity: 100-127 V
- Bathtub
- Bathrobe
- Slippers
- Hair dryer
- Magnifying mirror
- Amenities : shower gel, shampoo, conditioner, body lotion
- Kids' amenities : shampoo, shower gel, body lotion
Plan de la chambre
Suite
Family Suite
Loft apartment style comes to the mountains. With its generous size and duplex layout, the Suite will be a big hit with large families. The decor is chic and contemporary and makes this the perfect space to relax and enjoy a family holiday.
- Lounge area
- Children's Separate Room
Capacity: 1 to 5 persons.
Dimension: 592.02 m² to 592.02 m²
- Room Service included for continental breakfast
- Turndown Service
- Laundry service (extra charge)
- Minibar (non-alcoholic drinks) - refilled daily
- Your luggage delivered to and picked up from your Suite
- Lunch offered if early arrival (prior to 3.00pm)
- Cleaning service at a time of your choosing
- Air conditioning/heating (depending on the season)
- Baby bed (on demand)
- Baby welcome pack
- Telephone
- Television(s)
- Internet
- Kettle - Coffee/tea making facilites
- Espresso machine
- Iron & ironing-board
- Safe deposit box
- USB socket
- Electricity: 100-127 V
- Bathtub
- Separate toilets
- Bathrobe
- Slippers
- Hair dryer
- Magnifying mirror
- Amenities : shower gel, shampoo, conditioner, body lotion
- Bidet
- Kids' amenities : shampoo, shower gel, body lotion
Plan de la chambre
Master Family Suite – Duplex
Holidaying with your family doesn’t mean compromising on quality. This duplex Suite is spacious, with a mountain or forest view and a comfortable, contemporary living room.
- Split-level family room
- Children's Separate Room
- Living Room
Capacity: 1 to 5 persons.
Dimension: 775 m² to 775 m²
- Room Service included for continental breakfast
- Turndown Service
- Laundry service (extra charge)
- Minibar (non-alcoholic drinks) - refilled daily
- Your luggage delivered to and picked up from your Suite
- Lunch offered if early arrival (prior to 3.00pm)
- Cleaning service at a time of your choosing
- Air conditioning/heating (depending on the season)
- Baby bed (on demand)
- Baby welcome pack
- Telephone
- Television(s)
- Internet
- Espresso machine
- Kettle - Coffee/tea making facilites
- Iron & ironing-board
- Safe deposit box
- USB socket
- Electricity: 100-127 V
- Bathtub
- Bathrobe
- Slippers
- Hair dryer
- Magnifying mirror
- Amenities : shower gel, shampoo, conditioner, body lotion
- Bidet
- Kids' amenities : shampoo, shower gel, body lotion
Plan de la chambre
Superior
Family Superior Room
Practical and comfortable, this room is perfect for families. The sleek lines of the furniture create an uncluttered look. Carefully chosen materials and colours ensure it still feels snug.
Capacity: 1 to 4 persons.
Dimension: 409.03 m² to 409.03 m²
- Luggage service
- Laundry service (extra charge)
- Air conditioning/heating (depending on the season)
- Baby bed (on demand)
- Baby welcome pack
- Telephone
- Television(s)
- Internet
- Sofa
- Kettle - Coffee/tea making facilites
- Mini fridge (non provisioned)
- Iron & ironing-board
- Safe deposit box
- USB socket
- Electricity: 100-127 V
- Bathtub
- Twin vanity sinks
- Slippers
- Hair dryer
- Magnifying mirror
- Amenities : shower gel, shampoo, conditioner, body lotion
- Separate toilets
- Kids' amenities : shampoo, shower gel, body lotion
Plan de la chambre
Family Superior Room - Mountain View
A sophisticated atmosphere, contemporary decor and a mountain view make this room extra special. It has everything you need for an unforgettable family holiday.
Capacity: 1 to 4 persons.
Dimension: 409.03 m² to 409.03 m²
- Luggage service
- Laundry service (extra charge)
- Air conditioning/heating (depending on the season)
- Baby bed (on demand)
- Baby welcome pack
- Telephone
- Television(s)
- Internet
- Sofa
- Kettle - Coffee/tea making facilites
- Mini fridge (non provisioned)
- Iron & ironing-board
- Safe deposit box
- USB socket
- Electricity: 100-127 V
- Bathtub
- Twin vanity sinks
- Separate toilets
- Slippers
- Hair dryer
- Magnifying mirror
- Amenities : shower gel, shampoo, conditioner, body lotion
- Kids' amenities : shampoo, shower gel, body lotion
Plan de la chambre
Interconnecting Junior Family Superior Rooms
This spacious accommodation has two bedrooms and a lounge area, making it perfect for families or couples travelling together. This room configuration is comfortable and relaxing for everyone.
Capacity: 1 to 6 persons.
Dimension: 904.17 m² to 904.17 m²
- Luggage service
- Laundry service (extra charge)
- Air conditioning/heating (depending on the season)
- Baby bed (on demand)
- Baby welcome pack
- Telephone
- Television(s)
- Internet
- Sofa
- Kettle - Coffee/tea making facilites
- Mini fridge (non provisioned)
- Iron & ironing-board
- Safe deposit box
- USB socket
- Electricity: 100-127 V
- Bathtub
- Shower
- Hair dryer
- Magnifying mirror
- Amenities : shower gel, shampoo, conditioner, body lotion
- Slippers
- Kids' amenities : shampoo, shower gel, body lotion
Plan de la chambre
Junior Family Superior Room
Spacious and comfortable, this room is ideal for a couple travelling with a child. Soft lighting and a wooden headboard soften the feel for a cosy atmosphere.
Capacity: 1 to 3 persons.
Dimension: 452.08 m² to 452.08 m²
- Luggage service
- Laundry service (extra charge)
- Air conditioning/heating (depending on the season)
- Baby bed (on demand)
- Baby welcome pack
- Telephone
- Television(s)
- Internet
- Sofa
- Mini fridge (non provisioned)
- Kettle - Coffee/tea making facilites
- Iron & ironing-board
- Safe deposit box
- USB socket
- Electricity: 100-127 V
- Bathtub
- Slippers
- Hair dryer
- Magnifying mirror
- Amenities : shower gel, shampoo, conditioner, body lotion
- Kids' amenities : shampoo, shower gel, body lotion
Plan de la chambre
Master Family Superior Room
For family holidays that combine space, relaxation and comfort, this is the ideal room. Situated on the 2nd, 3rd, 4th or 5th floor, it has lots of natural light and sky blue walls. Please note that one of the Master Family Superior Rooms is 55m2.
- Children’s Area
Capacity: 1 to 5 persons.
Dimension: 688.89 m² to 688.89 m²
- Luggage service
- Laundry service (extra charge)
- Air conditioning/heating (depending on the season)
- Baby bed (on demand)
- Baby welcome pack
- Telephone
- Television(s)
- Internet
- Sofa
- Kettle - Coffee/tea making facilites
- Mini fridge (non provisioned)
- Iron & ironing-board
- Safe deposit box
- USB socket
- Electricity: 100-127 V
- Bathtub
- Twin vanity sinks
- Slippers
- Hair dryer
- Magnifying mirror
- Amenities : shower gel, shampoo, conditioner, body lotion
- Kids' amenities : shampoo, shower gel, body lotion
Plan de la chambre
Superior Room
As soon as you step into your room, you’re enveloped by the snug, cosy atmosphere created by fitted carpets and wooden furniture. These upstairs rooms are ideal for a couple or family.
Capacity: 1 to 2 persons.
Dimension: 409.03 m² to 409.03 m²
- Luggage service
- Laundry service (extra charge)
- Air conditioning/heating (depending on the season)
- Baby bed (on demand)
- Baby welcome pack
- Telephone
- Television(s)
- Internet
- Sofa
- Mini fridge (non provisioned)
- Kettle - Coffee/tea making facilites
- Iron & ironing-board
- Safe deposit box
- USB socket
- Electricity: 100-127 V
- Bathtub
- Slippers
- Hair dryer
- Magnifying mirror
- Amenities : shower gel, shampoo, conditioner, body lotion
- Kids' amenities : shampoo, shower gel, body lotion
Plan de la chambre
Superior Room - Mobility Accessible
Located on the 2nd or 3rd floor, your room has specialised facilities for people with reduced mobility. This chic retreat is extremely comfortable.
Capacity: 1 to 2 persons.
Dimension: 409.03 m² to 409.03 m²
- Luggage service
- Laundry service (extra charge)
- Air conditioning/heating (depending on the season)
- Baby bed (on demand)
- Baby welcome pack
- Telephone
- Television(s)
- Internet
- Kettle - Coffee/tea making facilites
- Mini fridge (non provisioned)
- Iron & ironing-board
- Safe deposit box
- USB socket
- Electricity: 100-127 V
- Shower
- Slippers
- Hair dryer
- Magnifying mirror
- Amenities : shower gel, shampoo, conditioner, body lotion
- Kids' amenities : shampoo, shower gel, body lotion
Plan de la chambre
Unlock the flavours of Hokkaido with a savoury selection of fresh, locally inspired cuisine, including Yakiniku Barbecue, to tempt every palette.
Please note: In accordance with Japanese law, Club Med may serve alcoholic beverages to guests aged 20 years and older.
Raise your glass of Japanese whisky to true destination dining.
It's not just the mountains - the infections beats and refreshing libations will have you feeling on top of the world.
Itara
Explore our signature buffet of international and Japanese flavours at Itara. Indulge in fresh seafood, flavourful miso ramen and an array of delectable international favourites in a contemporary decor inspired by Hokkaido’s nature. Dine al fresco on the Unkai terrace in the summer season.
Itara
Explore our signature buffet of international and Japanese flavours at Itara. Indulge in fresh seafood, flavourful miso ramen and an array of delectable international favourites in a contemporary decor inspired by Hokkaido’s nature. Dine al fresco on the Unkai terrace in the summer season.
Schedules:
- Monday - Breakfast: 07:00 - 09:30, Lunch: 12:00 - 14:00, Dinner: 18:00 - 21:00, Late Snack: 21:30 - 23:00
- Tuesday - Breakfast: 07:00 - 09:30, Lunch: 12:00 - 14:00, Dinner: 18:00 - 21:00, Late Snack: 21:30 - 23:00
- Wednesday - Breakfast: 07:00 - 09:30, Lunch: 12:00 - 14:00, Dinner: 18:00 - 21:00, Late Snack: 21:30 - 23:00
- Thursday - Breakfast: 07:00 - 09:30, Lunch: 12:00 - 14:00, Dinner: 18:00 - 21:00, Late Snack: 21:30 - 23:00
- Friday - Breakfast: 07:00 - 09:30, Lunch: 12:00 - 14:00, Dinner: 18:00 - 21:00, Late Snack: 21:30 - 23:00
- Saturday - Breakfast: 07:00 - 09:30, Lunch: 12:00 - 14:00, Dinner: 18:00 - 21:00, Late Snack: 21:30 - 23:00
- Sunday - Breakfast: 07:00 - 09:30, Lunch: 12:00 - 14:00, Dinner: 18:00 - 21:00, Late Snack: 21:30 - 23:00
Food:
- International
- Japanese
- Asian
- Healthy & Vegetarian options
Meals:
- Breakfast
- Lunch
- Dinner
Public:
- Adult-only & Family areas available
Unkai bar
Head to the lively Unkai bar for a drink with a spectacular mountain view. Cosy up to the fireplace for a creamy hot chocolate or settle by the scenic bay windows or on the terrace with a cocktail. As night falls, rhythmic beats set the tone for the night's festivities.
Unkai bar
Head to the lively Unkai bar for a drink with a spectacular mountain view. Cosy up to the fireplace for a creamy hot chocolate or settle by the scenic bay windows or on the terrace with a cocktail. As night falls, rhythmic beats set the tone for the night's festivities.
Schedules:
- Monday - 09:00 - 00:00, Late Breakfast: 09:45 - 10:45, Snack: 11:15 - 12:30, Tea Time: 15:30 - 17:00, Aperitif: 17:30 - 19:00
- Tuesday - 09:00 - 00:00, Late Breakfast: 09:45 - 10:45, Snack: 11:15 - 12:30, Tea Time: 15:30 - 17:00, Aperitif: 17:30 - 19:00
- Wednesday - 09:00 - 00:00, Late Breakfast: 09:45 - 10:45, Snack: 11:15 - 12:30, Tea Time: 15:30 - 17:00, Aperitif: 17:30 - 19:00
- Thursday - 09:00 - 00:00, Late Breakfast: 09:45 - 10:45, Snack: 11:15 - 12:30, Tea Time: 15:30 - 17:00, Aperitif: 17:30 - 19:00
- Friday - 09:00 - 00:00, Late Breakfast: 09:45 - 10:45, Snack: 11:15 - 12:30, Tea Time: 15:30 - 17:00, Aperitif: 17:30 - 19:00
- Saturday - 09:00 - 00:00, Late Breakfast: 09:45 - 10:45, Snack: 11:15 - 12:30, Tea Time: 15:30 - 17:00, Aperitif: 17:30 - 19:00
- Sunday - 09:00 - 00:00, Late Breakfast: 09:45 - 10:45, Snack: 11:15 - 12:30, Tea Time: 15:30 - 17:00, Aperitif: 17:30 - 19:00
Services:
- Hand-crafted cocktails, wines, spirits, and beers
- Mocktails, refreshments, and alcohol-free beers
- Coffee and Tea selection
- Festive appetizers & live entertainment
Haku
The irresistible aroma of sizzling yakiniku truly captures the essence of this Japanese BBQ delicacy paired to perfection with fresh Hokkaido vegetables and seasoning. Open for dinner, the Haku offers an authentic dining experience in a setting inspired by Japanese indigenous culture.
Haku
The irresistible aroma of sizzling yakiniku truly captures the essence of this Japanese BBQ delicacy paired to perfection with fresh Hokkaido vegetables and seasoning. Open for dinner, the Haku offers an authentic dining experience in a setting inspired by Japanese indigenous culture.
Schedules:
- Monday - Late Lunch: 14:00 - 15:00, Dinner (under reservation): 18:00 - 20:30
- Tuesday - Late Lunch: 14:00 - 15:00, Dinner (under reservation): 18:00 - 20:30
- Wednesday - Late Lunch: 14:00 - 15:00, Dinner (under reservation): 18:00 - 20:30
- Thursday - Late Lunch: 14:00 - 15:00, Dinner (under reservation): 18:00 - 20:30
Food:
- Japanese
- Local
- Seafood
- Meat grill
Meals:
- Dinner
The Nest Bar
At the Nest, enjoy a guided tasting of premium Japanese whiskies like the award-winning Nikka and Suntory’s single malt Yamazaki alongside a selection of local Sakes. Whether you’re a connoisseur or budding enthusiast, this local immersion is an unmissable experience.
The Nest Bar
At the Nest, enjoy a guided tasting of premium Japanese whiskies like the award-winning Nikka and Suntory’s single malt Yamazaki alongside a selection of local Sakes. Whether you’re a connoisseur or budding enthusiast, this local immersion is an unmissable experience.
Settle into cosy seating with cocktail tables or pull up a seat at the bar to savor an à la carte selection of small bites at The Nest. Guests are also invited to immerse themselves in a curated experience of the region's finest whiskies and sakes.
Guided by a knowledgeable bartender, they can partake in a tasting of premium Japanese whiskies, including award-winning offerings from Nikka, Suntory Yamazaki single malt, or Hakushu, alongside a selection of exceptional local sakes.
Schedules:
- Monday - All inclusive Bar: 16:00 - 19:00, A la Carte Bar: 20:00 - 00:00
- Tuesday - All inclusive Bar: 16:00 - 19:00, A la Carte Bar: 20:00 - 00:00
- Wednesday - All inclusive Bar: 16:00 - 19:00, A la Carte Bar: 20:00 - 00:00
- Thursday - All inclusive Bar: 16:00 - 19:00, A la Carte Bar: 20:00 - 00:00
- Friday - All inclusive Bar: 16:00 - 19:00, A la Carte Bar: 20:00 - 00:00
- Saturday - All inclusive Bar: 16:00 - 19:00, A la Carte Bar: 20:00 - 00:00
- Sunday - All inclusive Bar: 16:00 - 19:00, A la Carte Bar: 20:00 - 00:00
Services:
- Premium wine
- Top shelf spirits
Useful links:
Baby-corner
In the main restaurant, take advantage of the dedicated area to prepare your baby's meals. Blenders and microwaves are provided for your convenience. You’ll also find tasty pre-prepared savoury and sweet baby food pots.
Baby-corner
In the main restaurant, take advantage of the dedicated area to prepare your baby's meals. Blenders and microwaves are provided for your convenience. You’ll also find tasty pre-prepared savoury and sweet baby food pots.
Cardio Training Space
The cardio-training room is equipped by Matrix, one of the leading top-of-the-range brands of professional cardio-vascular and muscle-strengthening equipment. The heavy-duty equipment with dynamic performance, elegant design and advanced features will transform your training experience.
Cardio Training Space
The cardio-training room is equipped by Matrix, one of the leading top-of-the-range brands of professional cardio-vascular and muscle-strengthening equipment.
The heavy-duty equipment with dynamic performance, elegant design and advanced features will transform your training experience.
Schedules:
- Monday - 00:00 - 00:00
- Tuesday - 00:00 - 00:00
- Wednesday - 00:00 - 00:00
- Thursday - 00:00 - 00:00
- Friday - 00:00 - 00:00
- Saturday - 00:00 - 00:00
- Sunday - 00:00 - 00:00
Club Med Parking
Number of places: 172 Number of charging stations for electric vehicles: 0 Number of places available for those with restricted mobility: 1 No charging station for the restricted mobility electric vehicle place.
Club Med Parking
Number of places: 172
Number of charging stations for electric vehicles: 0
Number of places available for those with restricted mobility: 1
No charging station for the restricted mobility electric vehicle place.
Schedules:
- Monday - 00:00 - 00:00
- Tuesday - 00:00 - 00:00
- Wednesday - 00:00 - 00:00
- Thursday - 00:00 - 00:00
- Friday - 00:00 - 00:00
- Saturday - 00:00 - 00:00
- Sunday - 00:00 - 00:00
Indoor Pool
Opening dates: 1st December 2025 to 1st April 2026. G.Ms are offered free access to "Mina Mina Beach", which is the largest indoor wave pool in Japan. It is located right in front of the Resort. Children are under the supervision of their parents or an accompanying adult.
Indoor Pool
Opening dates: 1st December 2025 to 1st April 2026.
G.Ms are offered free access to "Mina Mina Beach", which is the largest indoor wave pool in Japan. It is located right in front of the Resort.
Children are under the supervision of their parents or an accompanying adult.
*Mina Mina Beach is an indoor pool operated by Hoshino Resort.
Open 1st Dec 2024 – 1st April 2025. Located in front of Club Med Tomamu. Wave pool: 11:00 -20:00 (19:00 last entry) Japanese Hot Bath: 12:00 -23:00 (22:00 last entry)
- **Towels are provided in Mina Mina Beach.
- **Payments for anything at Mina-Mina are independent of Club Med.
- **The Club Med bracelet chip is not accepted.
- **Please note that business hours are subject to change.
Mini Club Med +
Three rooms comprise the kingdom of 4- to 10-year olds. In the art room decorated with drawings, 4- to 7-year olds express their creative spirit. Another room focused on video games is the realm of 8- to 10-year olds. In the last room, which has a music focus, artists aged 4 to 8 are invited to come on stage and unleash their creativity.
Mini Club Med +
Three rooms comprise the kingdom of 4- to 10-year olds. In the art room decorated with drawings, 4- to 7-year olds express their creative spirit. Another room focused on video games is the realm of 8- to 10-year olds. In the last room, which has a music focus, artists aged 4 to 8 are invited to come on stage and unleash their creativity.
Petit Club Med™
Animal shapes populate the walls of Club Med®, speaking to the vitality of the surrounding natural environment. They also watch over your little ones as they engage in activities. There is a large, toy-stocked play room, part of which is converted into a rest areas during naptime. Plus a room full of costumes they can raid to play dress-up.
Petit Club Med™
Animal shapes populate the walls of Club Med®, speaking to the vitality of the surrounding natural environment. They also watch over your little ones as they engage in activities. There is a large, toy-stocked play room, part of which is converted into a rest areas during naptime. Plus a room full of costumes they can raid to play dress-up.
Ski Pro Shop
A team of professional ski and mountain G.O®s can advise you about the perfect equipment for your age, level and ski conditions. Their main priority is your safety and comfort. At the Ski Pro-Shop, you can rent skis, buy protective gear and get your own equipment maintained (repairs, waxing). Throughout your stay, you have the best experts in winter sports at your disposal and you're with one of the best stocked equipment rental companies in the business.
Ski Pro Shop
A team of professional ski and mountain G.O®s can advise you about the perfect equipment for your age, level and ski conditions. Their main priority is your safety and comfort.
At the Ski Pro-Shop, you can rent skis, buy protective gear and get your own equipment maintained (repairs, waxing).
Throughout your stay, you have the best experts in winter sports at your disposal and you're with one of the best stocked equipment rental companies in the business.
Schedules:
- Monday - 08:15 - 10:30, 12:30 - 18:00, 19:30 - 21:15
- Tuesday - 08:15 - 10:30, 12:30 - 18:00, 19:30 - 21:15
- Wednesday - 08:15 - 10:30, 12:30 - 18:00, 19:30 - 21:15
- Thursday - 08:15 - 10:30, 12:30 - 18:00, 19:30 - 21:15
- Friday - 08:15 - 10:30, 12:30 - 18:00, 19:30 - 21:15
- Saturday - 08:15 - 10:30, 12:30 - 18:00, 19:30 - 21:15
- Sunday - 08:15 - 10:30, 12:30 - 18:00, 19:30 - 21:15
Ski Room
Morning and evening, this is a must for all skiers and snowboarders. At the start of the day, you will find your boots and your skis in your own locker. Before leaving, you can also recharge your batteries in a cosy corner with self-serve hot drinks, juices and pastries. Once you've left the Ski Room, slip on your skis and go straight to your course or a ski lift. In the evening, you can come back with your skis on your feet.
Ski Room
Morning and evening, this is a must for all skiers and snowboarders. At the start of the day, you will find your boots and your skis in your own locker. Before leaving, you can also recharge your batteries in a cosy corner with self-serve hot drinks, juices and pastries. Once you've left the Ski Room, slip on your skis and go straight to your course or a ski lift. In the evening, you can come back with your skis on your feet.
Enjoy a playing field as vast as nature itself
Collective sports events and tournaments are temporarily suspended.
Welcome to the world's biggest sport academy: Club Med. On the water, on the ground or in the air: the all-terrain activities on offer are mapped out just for you. With coaching from your G.O®, experience new sensations. Or find joy in improving your technique in a friendly setting. Are you looking for relaxation ? Try our fun leisure activities and lively evening entertainment. If you have a thirst for adventure, choose our excursions.
Baby equipment kit
Included
Baby equipment kit
Categories: Services and facilities
Baby equipment kit
Included
Baby equipment kit
Categories: Baby amenities to travel light
Group ski lessons for kids
Included
SIA Instructors accompany the youngest in their learning to ski year after year. From snowplough to first tricks, progress is always rewarded with iconic medals. The children are divided into groups of a similar level.
Group ski lessons for kids
SIA Instructors accompany the youngest in their learning to ski year after year. From snowplough to first tricks, progress is always rewarded with iconic medals. The children are divided into groups of a similar level.
Categories: Ski, Mini Club Med +
Participants: 1 to 12 participants
Age: 4 years to 11 years
Level: Lessons for all levels (Japanese / English)
Important to know: 4 to 5 hours a day (depending on level)
New activities
Included
Here's a small selection of what's in store for teenagers guaranteed to break the routine, in addition to the winter sports on offer: -Games to foster group bonding -Twisted activities to rediscover them in unexpected ways -A festive after-ski to celebrate and enjoy together -Arts-and-crafts workshops to unleash their inner artist and let creativity soar -Latest dance trends to take centre stage, show off their skills and create unforgettable memories
New activities
Here's a small selection of what's in store for teenagers guaranteed to break the routine, in addition to the winter sports on offer:
-Games to foster group bonding
-Twisted activities to rediscover them in unexpected ways
-A festive after-ski to celebrate and enjoy together
-Arts-and-crafts workshops to unleash their inner artist and let creativity soar
-Latest dance trends to take centre stage, show off their skills and create unforgettable memories
Categories: Teens Club Med
New activities
Included
In addition to the rich Club Med sports’ offer, we're kicking off with a programme that respects everyone's preferences and personalities: -Games to get to know each other better and encourage group bonding -Mobile lounge areas to hang out, play and connect in the Resort -An exciting escape game to foster team spirit -Exclusive evenings to make every night a celebration -Collective choreographies to dance, perform, and shine together -A festive after-ski to celebrate and enjoy together -Tailor-made trips* to explore and create unique memories together
New activities
In addition to the rich Club Med sports’ offer, we're kicking off with a programme that respects everyone's preferences and personalities:
-Games to get to know each other better and encourage group bonding
-Mobile lounge areas to hang out, play and connect in the Resort
-An exciting escape game to foster team spirit
-Exclusive evenings to make every night a celebration
-Collective choreographies to dance, perform, and shine together
-A festive after-ski to celebrate and enjoy together
-Tailor-made trips* to explore and create unique memories together
Categories: Club Med Chill Pass
Important to know: *At extra cost
Training Soft
Included
Gentle ways to take care of yourself. In the morning, activate your body with a muscle wake-up session. Work your deep muscles with Pilates. To finish the day, find some calm with a little stretching.
Training Soft
Gentle ways to take care of yourself. In the morning, activate your body with a muscle wake-up session. Work your deep muscles with Pilates. To finish the day, find some calm with a little stretching.
Categories: Fitness
Age: minimum 16 years
Level: All levels
Club Med Amazing Family!
Included
A brand new Club Med Amazing Family this year for mountain! Club Med created 5 different collection of curated family activities around mountain games to help you discover this universe in fun: - Time to move: discover typical winter sports in family in a twisted version: try mini hockey, a crazy version of family ski, etc - Time to play: share your childhood memories with our giant wooden version of Jenga, Go games, and so much more - Time to celebrate: Form your team and compete during our full evening of challenges: indoor ski, hockey, line pass… Ready to win? - Time to care: elax and take care of the environment with our eco friendly arts and crafts - Time to quest: travel through 5 continents with this story based quest within our Resort
Club Med Amazing Family!
A brand new Club Med Amazing Family this year for mountain!
Club Med created 5 different collection of curated family activities around mountain games to help you discover this universe in fun:
- Time to move: discover typical winter sports in family in a twisted version: try mini hockey, a crazy version of family ski, etc
- Time to play: share your childhood memories with our giant wooden version of Jenga, Go games, and so much more
- Time to celebrate: Form your team and compete during our full evening of challenges: indoor ski, hockey, line pass… Ready to win?
- Time to care: elax and take care of the environment with our eco friendly arts and crafts
- Time to quest: travel through 5 continents with this story based quest within our Resort
Categories: Family activities
Group snowboard lessons for Kids
Included
Learn to master your board, do a series of tricks, try a few jumps and make beautiful turns... snowboarding is more than just a sport, it's almost a way of life. Younger learners progress quickly under the supervision of certified instructors. In small groups by skill level, they learn, progress and quickly start to enjoy themselves. The aim? To become an "Izzy Rider"!
Group snowboard lessons for Kids
Learn to master your board, do a series of tricks, try a few jumps and make beautiful turns... snowboarding is more than just a sport, it's almost a way of life. Younger learners progress quickly under the supervision of certified instructors. In small groups by skill level, they learn, progress and quickly start to enjoy themselves. The aim? To become an "Izzy Rider"!
Categories: Snowboard, Mini Club Med +
Participants: Maximum 12 participants
Age: minimum 8 years
Level: All levels
Family "Big Snack"
Included
Snacks, pancake parties, baking workshops or picnics: these tasty activities* are a great way to savour time as a family. Treat yourself with your nearest and dearest. What's on the menu? Great food, of course, plus extra helpings of laughter, happiness and fun.
Family "Big Snack"
Snacks, pancake parties, baking workshops or picnics: these tasty activities* are a great way to savour time as a family. Treat yourself with your nearest and dearest. What's on the menu? Great food, of course, plus extra helpings of laughter, happiness and fun.
Categories: Family activities
Important to know: *Activities vary between Resorts
Family show time
Included
This activity is temporarily suspended. Sit back and enjoy the show: your children are about to take to the stage. Depending on the Resort, there might be dancing, singing, circus acts and more. Your little ones take centre stage, costumed and directed by their G.Os. When the crowd applauds, you can feel the pride in the room.
Family show time
This activity is temporarily suspended.
Sit back and enjoy the show: your children are about to take to the stage. Depending on the Resort, there might be dancing, singing, circus acts and more. Your little ones take centre stage, costumed and directed by their G.Os. When the crowd applauds, you can feel the pride in the room.
Categories: Family activities
Group ski lessons for teens & adults
Included
A course for every level of skill. From ski learning to slalom, the instructor will give you technical advice and help you explore the ski area. You'll be in a group with a similar skill level, so you can enjoy the mountains and skiing to the full.
Group ski lessons for teens & adults
A course for every level of skill. From ski learning to slalom, the instructor will give you technical advice and help you explore the ski area. You'll be in a group with a similar skill level, so you can enjoy the mountains and skiing to the full.
Categories: Ski, Teens Club Med, Club Med Chill Pass
Participants: 1 to 12 participants
Age: minimum 12 years
Level: Lessons for all levels (Japanese / English)
Important to know: For safety reasons, off-piste ski lessons cannot be scheduled during the week.
Group snowboard lessons for Adults and teens
Included
Looking for new boarding sensations? Snowboarding is both a sport and a way of life. Learn with certified instructors who are specialists in the discipline, and make fast progress in small groups with the same skill level. Mix and match your activities depending on the weather conditions and the area. Freeride, freestyle, jumps, powder... you can snowboard in complete freedom.
Group snowboard lessons for Adults and teens
Looking for new boarding sensations? Snowboarding is both a sport and a way of life. Learn with certified instructors who are specialists in the discipline, and make fast progress in small groups with the same skill level. Mix and match your activities depending on the weather conditions and the area. Freeride, freestyle, jumps, powder... you can snowboard in complete freedom.
Categories: Snowboard, Teens Club Med, Club Med Chill Pass
Participants: Maximum 12 participants
Age: minimum 12 years
Level: All levels
Pool free Access
Included
The Mina Mina pool is there for you to use all day long. Whether it's a place of calm solitude for a relaxing morning swim or ringing with laughter as you splash about with loved ones, there are so many ways to enjoy the pool.
Pool free Access
The Mina Mina pool is there for you to use all day long. Whether it's a place of calm solitude for a relaxing morning swim or ringing with laughter as you splash about with loved ones, there are so many ways to enjoy the pool.
Categories: Swimming Pool
Japanese cooking class
Included
Roll up your sleeves, put on your chef's hat on and enjoy a traditional cooking class. Use local Hokkaido produce and learn more about Japanese cuisine. With a menu exclusively created by Chef, our team welcomes you every morning to learn how to bake homemade bread* in our Bakery kitchen, and on weekly "rendez vous" , demonstration by the kitchen team of the preparation of delicious Temari Sushi at the main bar.
Japanese cooking class
Roll up your sleeves, put on your chef's hat on and enjoy a traditional cooking class. Use local Hokkaido produce and learn more about Japanese cuisine. With a menu exclusively created by Chef, our team welcomes you every morning to learn how to bake homemade bread* in our Bakery kitchen, and on weekly "rendez vous" , demonstration by the kitchen team of the preparation of delicious Temari Sushi at the main bar.
Categories: Japanese cooking class
Important to know: This course is only offered in English.
Night skiing
Included
As the sun sets, the mountain starts to fill with tranquillity. As the other skiers head back to rest, take this opportunity to have a memorable run under the star-filled skies and clear slopes that will leave you eager for your next night ski experience.
Night skiing
As the sun sets, the mountain starts to fill with tranquillity. As the other skiers head back to rest, take this opportunity to have a memorable run under the star-filled skies and clear slopes that will leave you eager for your next night ski experience.
Categories: Ski
Level: Free access
Important to know: Available on selected days only. Please note that night ski ends at 6pm and there are no instructors for this activity.
Ambiance and entertainment
Included
Share great times, both during the day and on into the evening. Live music, DJ sets, local entertainment, dance, circus and magic happenings: surprising and varied artistic performances for everyone to enjoy. Immerse yourself in the Lifestyle ambiances and allow yourself to be carried away. Reconnect with family and friends and enjoy creative, interactive workshops and games together. There are plenty of surprises and entertainment for children and grown-ups to keep everyone buzzing throughout your holiday.
Ambiance and entertainment
Share great times, both during the day and on into the evening. Live music, DJ sets, local entertainment, dance, circus and magic happenings: surprising and varied artistic performances for everyone to enjoy. Immerse yourself in the Lifestyle ambiances and allow yourself to be carried away. Reconnect with family and friends and enjoy creative, interactive workshops and games together.
There are plenty of surprises and entertainment for children and grown-ups to keep everyone buzzing throughout your holiday.
Categories: Entertainment
Cardio-Training Room
Included
Keep up your sports routine in a fully equipped gym. Areas dedicated to different activities: - cardio with treadmills, ellipticals, rowing machines and spin bikes. - muscle strengthening with dumbbells and a group of workout machines.
Cardio-Training Room
Keep up your sports routine in a fully equipped gym. Areas dedicated to different activities:
- cardio with treadmills, ellipticals, rowing machines and spin bikes.
- muscle strengthening with dumbbells and a group of workout machines.
Categories: Cardio Training
Age: minimum 16 years
Level: Free access
Early learning
Included
Children can learn using educational toys and sensory activities like painting and music games. Each child develops and grows at their own pace.
Early learning
Children can learn using educational toys and sensory activities like painting and music games. Each child develops and grows at their own pace.
Categories: Petit Club Med
Age: 2 years to 3 years
First Aid Room
Included
First Aid Room
Categories: Services and facilities, Baby amenities to travel light
Lifeguard
Included
Lifeguard
Categories: Services and facilities
Show time
Included
This activity is suspended until further notice. Enter stage left: it's time to create and rehearse their own show. Fun with friends is a great way to develop new talents.
Show time
This activity is suspended until further notice.
Enter stage left: it's time to create and rehearse their own show. Fun with friends is a great way to develop new talents.
Categories: Petit Club Med, Teens Club Med, Club Med Chill Pass, Mini Club Med +
Age: 2 years to 17 years
Walks
Included
A walk is a chance to get lots of fresh air, and to fall in love with the hidden wonders of nature. Your children will love playing explorers with their friends.
Walks
A walk is a chance to get lots of fresh air, and to fall in love with the hidden wonders of nature. Your children will love playing explorers with their friends.
Categories: Petit Club Med
Age: 2 years to 3 years
Yoga
Included
This activity is temporarily suspended. This dynamic and spiritual practice reconciles body and mind. Assume the position and reinforce the postures and breathing techniques. A practice for energy.
Yoga
This activity is temporarily suspended.
This dynamic and spiritual practice reconciles body and mind. Assume the position and reinforce the postures and breathing techniques. A practice for energy.
Categories: Fitness
Age: minimum 16 years
Level: All levels
Pool table
Paid option
Red, black, yellow, green...whatever the colour, every ball is worthy of your attention. Send them hurtling into one another or floating across the table as if on velvet. With precision and patient placement, you win the game.
Pool table
Red, black, yellow, green...whatever the colour, every ball is worthy of your attention. Send them hurtling into one another or floating across the table as if on velvet. With precision and patient placement, you win the game.
Categories: Pool table
Snow mobile
Paid option
Just beyond the ski pistes lies an unknown, unspoiled world of wilderness. Enter the quiet universe of forests blanketed with powder. The peaceful mountains awaken as you arrive on your snowmobile. As for you, count on a sense of escape laced with thrills.
Snow mobile
Just beyond the ski pistes lies an unknown, unspoiled world of wilderness. Enter the quiet universe of forests blanketed with powder. The peaceful mountains awaken as you arrive on your snowmobile. As for you, count on a sense of escape laced with thrills.
Categories: Snow mobile
Snow sledding
Paid option
Sledging is a universally pleasing pastime that gives little ones a chance to experience their first sensations of sliding. Ready, get set, go!
Snow sledding
Sledging is a universally pleasing pastime that gives little ones a chance to experience their first sensations of sliding. Ready, get set, go!
Categories: Mini Club Med +
Age: 4 years to 10 years
Important to know: Check in Resort for pricing.
Obihiro Don Quijote Shopping
Paid option
Set out on a shopping and sightseeing journey in lively Obihiro and explore "Donki," Japan's largest discount chain. Spend three hours browsing over 100,000 items, ranging from daily essentials and beauty products to snacks, electronics, and luxury brands—perfect for both locals and tourists.
Obihiro Don Quijote Shopping
Set out on a shopping and sightseeing journey in lively Obihiro and explore "Donki," Japan's largest discount chain. Spend three hours browsing over 100,000 items, ranging from daily essentials and beauty products to snacks, electronics, and luxury brands—perfect for both locals and tourists.
Categories: Connecting with culture
Participants: Minimum 8 participants
Services: Transfer
Transportation: Bus
Private ski lessons for 2 people
Paid option
Enjoy a special winter sport experience by booking private lessons with an instructor. Your instructor will enable you to advance and perfect your technique at your own pace with private skiing lessons. Or take advantage of all the fun of winter sports in complete safety and explore the loveliest spots in the ski area with family or friends.
Private ski lessons for 2 people
Enjoy a special winter sport experience by booking private lessons with an instructor. Your instructor will enable you to advance and perfect your technique at your own pace with private skiing lessons. Or take advantage of all the fun of winter sports in complete safety and explore the loveliest spots in the ski area with family or friends.
Categories: Ski
Participants: 2 to 2 participants
Level: All levels
Important to know: The price is for 2 people. Please do not apply this booking to all participants (just adult 1).
Resort team will try to arrange the best timing according to your preference and instructors' availability.
Private ski lessons for 3/4 people
Paid option
Enjoy a special winter sport experience by booking private lessons with an instructor. Your instructor will enable you to advance and perfect your technique at your own pace with private skiing lessons. Or take advantage of all the fun of winter sports in complete safety and explore the loveliest spots in the ski area with family or friends.
Private ski lessons for 3/4 people
Enjoy a special winter sport experience by booking private lessons with an instructor. Your instructor will enable you to advance and perfect your technique at your own pace with private skiing lessons. Or take advantage of all the fun of winter sports in complete safety and explore the loveliest spots in the ski area with family or friends.
Categories: Ski
Participants: 3 to 4 participants
Level: All levels
Important to know: The price is for 3/4 people. Please do not apply this booking to all participants (just adult 1).
Resort team will try to arrange the best timing according to your preference and instructors' availability.
Private ski lessons for 1 people
Paid option
Enjoy a special winter sport experience by booking private lessons with an instructor. Your instructor will enable you to advance and perfect your technique at your own pace with private skiinglessons. Or take advantage of all the fun of winter sports in complete safety and explore the loveliest spots in the ski area with family or friends.
Private ski lessons for 1 people
Enjoy a special winter sport experience by booking private lessons with an instructor. Your instructor will enable you to advance and perfect your technique at your own pace with private skiinglessons. Or take advantage of all the fun of winter sports in complete safety and explore the loveliest spots in the ski area with family or friends.
Categories: Ski
Participants: 1 to 1 participants
Level: All levels
Important to know: The price is for 1 people. Please do not apply this booking to all participants (just adult 1).
Resort team will try to arrange the best timing according to your preference and instructors' availability.
Private snowboard lessons for 2 people
Paid option
Enjoy a special winter sport experience by booking private lessons with an instructor. Your instructor will enable you to advance and perfect your technique at your own pace with private snowboarding lessons. Or take advantage of all the fun of winter sports in complete safety and explore the loveliest spots in the ski area with family or friends.
Private snowboard lessons for 2 people
Enjoy a special winter sport experience by booking private lessons with an instructor. Your instructor will enable you to advance and perfect your technique at your own pace with private snowboarding lessons. Or take advantage of all the fun of winter sports in complete safety and explore the loveliest spots in the ski area with family or friends.
Categories: Snowboard
Participants: 2 to 2 participants
Level: All levels
Important to know: The price is for 2 people. Please do not apply this booking to all participants (just adult 1).
Resort team will try to arrange the best timing according to your preference and instructors' availability.
Private snowboard lessons for 3/4 people
Paid option
Enjoy a special winter sport experience by booking private lessons with an instructor. Your instructor will enable you to advance and perfect your technique at your own pace with private snowboarding lessons. Or take advantage of all the fun of winter sports in complete safety and explore the loveliest spots in the ski area with family or friends.
Private snowboard lessons for 3/4 people
Enjoy a special winter sport experience by booking private lessons with an instructor. Your instructor will enable you to advance and perfect your technique at your own pace with private snowboarding lessons. Or take advantage of all the fun of winter sports in complete safety and explore the loveliest spots in the ski area with family or friends.
Categories: Snowboard
Participants: 3 to 4 participants
Level: All levels
Important to know: The price is for 3/4 people. Please do not apply this booking to all participants (just adult 1).
Resort team will try to arrange the best timing according to your preference and instructors' availability.
Private snowboard lessons for 1 people
Paid option
Enjoy a special winter sport experience by booking private lessons with an instructor. Your instructor will enable you to advance and perfect your technique at your own pace with private snowboarding lessons. Or take advantage of all the fun of winter sports in complete safety and explore the loveliest spots in the ski area with family or friends.
Private snowboard lessons for 1 people
Enjoy a special winter sport experience by booking private lessons with an instructor. Your instructor will enable you to advance and perfect your technique at your own pace with private snowboarding lessons. Or take advantage of all the fun of winter sports in complete safety and explore the loveliest spots in the ski area with family or friends.
Categories: Snowboard
Participants: 1 to 1 participants
Level: All levels
Important to know: The price is for 1 people. Please do not apply this booking to all participants (just adult 1).
Resort team will try to arrange the best timing according to your preference and instructors' availability.
Pyjamas Club
Paid option
Want to spend an evening as a couple? With this group childcare service, you can leave your child in the capable hands of experienced G.Os. They will look after and entertain your little ones in a dedicated space designed for children's comfort and well-being.
Pyjamas Club
Want to spend an evening as a couple? With this group childcare service, you can leave your child in the capable hands of experienced G.Os. They will look after and entertain your little ones in a dedicated space designed for children's comfort and well-being.
Categories: Services and facilities
Age: 2 years to 6 years
Important to know: This service is only available at certain periods.
Snow Festival Bus Tour
Paid option
Experience the charm of winter in Hokkaido with a bus tour to Sapporo Snow Festival, one of Japan’s most iconic seasonal events. Marvel at enormous snow and ice creations, wander through sparkling displays, and enjoy free time to soak up the festive atmosphere filled with music, lights and local treats. The tour is available only on February 4, 6, 8, and 10, 2026. Please note that the tour is subject to cancellation and a full refund if the minimum required group size of 12 participants is not reached 10 days prior to the departure date.
Snow Festival Bus Tour
Experience the charm of winter in Hokkaido with a bus tour to Sapporo Snow Festival, one of Japan’s most iconic seasonal events. Marvel at enormous snow and ice creations, wander through sparkling displays, and enjoy free time to soak up the festive atmosphere filled with music, lights and local treats.
The tour is available only on February 4, 6, 8, and 10, 2026. Please note that the tour is subject to cancellation and a full refund if the minimum required group size of 12 participants is not reached 10 days prior to the departure date.
Categories: Connecting with culture
Participants: 12 to 44 participants
Services: Transfer
Transportation: Bus
Important to know: Children under 4 years old may join at no additional cost, but no seat will be provided. A G.O from the resort will accompany the tour.
Snowmobile Morning or Afternoon
Paid option
Sprint across the snow-covered ground! The shiny powder snow will lift your spirits. Families can safely enjoy this activity with the support of experienced guides. There is a forest course for beginners and a summit course limited to experienced users.
Snowmobile Morning or Afternoon
Sprint across the snow-covered ground! The shiny powder snow will lift your spirits. Families can safely enjoy this activity with the support of experienced guides. There is a forest course for beginners and a summit course limited to experienced users.
Categories: Sense of adventure
Participants: Minimum 8 participants
Age: minimum 12 years
Services: Transfer
Transportation: Bus
Wakasagi Fishing Morning or Afternoon
Paid option
Enjoy fishing, dining and an unforgettable time as you set up on the frozen lake. Equipped with a cozy tent and snow gear, you’ll stay warm while honing your fishing skills. Once you’ve mastered the technique, savor your fresh catch cooked right on the spot.
Wakasagi Fishing Morning or Afternoon
Enjoy fishing, dining and an unforgettable time as you set up on the frozen lake. Equipped with a cozy tent and snow gear, you’ll stay warm while honing your fishing skills. Once you’ve mastered the technique, savor your fresh catch cooked right on the spot.
Categories: Nature getaways
Age: minimum 6 years
Services: Transfer
Important to know: Activity will only be available from end December onwards.
Global rating: 4.8 / 5
- Sleep Quality: 4.7 / 5
- Location: 4.6 / 5
- Rooms: 4.8 / 5
- Service: 4.8 / 5
- Value: 4.5 / 5
- Cleanliness: 4.8 / 5
An Unforgettable Family Vacation Thanks to an Extraordinary Team
Traveling with a large family is never easy. Our trip included grandparents, young children, a baby, Korean family members, and American family members—all with different expectations, different languages, and different needs. We wondered if it would even be possible for everyone to have an equally enjoyable experience. Club Med Tomamu exceeded every expectation. Not a single member of our family felt left out or uncomfortable during our stay. Everyone—from the youngest child to the grandparents—left with incredible memories. While the beautiful resort certainly helped, what truly made this vacation unforgettable was the people. Logan Lee deserves our highest recognition. His leadership, attention to detail, and genuine care for our family made an incredible difference throughout our entire stay. He consistently checked in with us, anticipated our needs, and made sure every detail was taken care of. His level of hospitality completely changed our impression of what excellent service looks like. In fact, because of Logan's outstanding care and the experience he created for us, my wife is now actively looking into Club Med membership and exploring other Club Med destinations around the world for our future family vacations. That alone says everything about the impact he had on our experience. We would also like to give special recognition to Heenie at the reception. Club Med offers so many activities and programs that it can initially feel overwhelming, especially for first-time guests. Heenie patiently explained everything, continued checking in with us throughout our stay, and made what could have been a confusing experience feel simple, organized, and relaxing. Hilda was equally exceptional. What impressed me most was that she often noticed what we needed before I even had to ask. It genuinely felt as though she could read our minds. Whether it was preparing something in advance or offering help at exactly the right moment, her attentiveness was extraordinary and made us feel truly cared for. We would also like to sincerely thank Ahmed, Ivo, Danny, Liz, and Miyu. Every interaction with them reflected professionalism, kindness, and genuine hospitality. Despite the different languages and cultural backgrounds of our family, every team member treated us with warmth, respect, and made communication feel effortless. They created an environment where we always felt comfortable and welcome. We've stayed at many resorts over the years, but what makes Club Med Tomamu truly exceptional isn't just the scenery, the facilities, or the activities. It's the people. Thank you, Logan, Heenie, Hilda, Ahmed, Ivo, Danny, Liz, Miyu, and the entire Club Med Tomamu team for giving our family memories that we will cherish for a lifetime. We are already looking forward to coming back.
Rating: 5 / 5
Written by: jinsung p - Texas - July 17, 2026Great Vacation
I had a lot of fun this trip, i was there for 3 nights, staff was great, and it wasn’t too crowded. Food was one of my favorite, and their main dining hall was big and had a lot of options. There was activity to do all day if you wanted. One of the staff, Cara, was awesome, she was the counselor for the teens club and made it really fun. She played tennis, volleyball with us and it was a great time. She really made it a lot more fun for me!
Rating: 5 / 5
- Rooms: 5 / 5
- Value: 5 / 5
- Sleep Quality: 4 / 5
- Location: 5 / 5
- Cleanliness: 5 / 5
- Service: 5 / 5
We love Tomamu
We had an amazing stay. The venue in summer was stunning and the range of summer activities were fabulous. The staff go above and beyond and the food and beverages are excellent. We totally immersed ourselves in Club Med Tomamu and as a family destination it rates highly.
Rating: 5 / 5
- Rooms: 5 / 5
- Location: 5 / 5
- Cleanliness: 5 / 5
- Service: 5 / 5
Terrible experience; must be black-listed.
I couldn’t have imagined a worse experience at Club Med Tomamu. First of all, I made a booking on 21-June for stay on 9-July, but nobody had contacted me with pre-arrival details including transfers and any child amenities until I reached out to call the hotel on 6-July. This made my travelling with a 2.5 year old kid very challenging. Secondly, the hotel felt like run by temporary staff who not only did not know their guests, but they did not know their product neither. Our G.O told us that Haku the yakiniku restaurant was closed on Thursday, but turned out it was open. I had only known about this when I bumped into my friend who checked in on the same day but managed to make a booking. She also didn’t even know where the lights in the room were when she showed the room. Thirdly, the room felt damp and the bed sheets and blanket covers had a smell of dampness at night. We had asked for a change yet the problem remained the same on the same night. The next day we asked for inspection again and was advised that it was because ventilation was not on before we had arrived. This was not revealed in time and we had to endure a night of damp and stuffy amenities. Last but not least, even the check-out experience was horrible: - Somebody came to us at 11:30am asking to pick up our luggage. We said we were not ready, so please come back at 12 - At 12:03 nobody came, but housekeeping came asking to make the room. We told her no need to make the room but could she call the luggage desk for us. She said she didn’t speak Japanese or English (she spoke Chinese) and asked us to call ourselves - At 12:03 we called, nobody came - At the same time I saw our GO’s messages that were not in sync with the situation - At 12:08 still nobody came and I called again asking for help - At 12:12 We decided to just do it ourselves as we didn’t want to be late Above was on top of horrible quality of food at Itara the all-day dining restaurant, which was worse than that served in a college canteen and with very restricted hours. The silver lining that salvaged our trip was the proximity to the Hoshino Resorts Tomamu, which allowed us to have proper food towards the latter part of the stay.
Rating: 1 / 5
- Rooms: 2 / 5
- Value: 1 / 5
- Sleep Quality: 3 / 5
- Location: 3 / 5
- Cleanliness: 2 / 5
- Service: 1 / 5
Almost Family
Everything about the Club Med experience in Tomamu is the best version of a family vacation. From the moment we arrived, the staff knew to expect us and could communicate bilingually both in English and Mandarin, and Logan, the GM, took the time to welcome us. After a smooth check-in process, we went to the courtyard where there were local snacks such as takoyaki and kids favorites (marshmallows!) with lively music. I even got to go on the flying trapeze! On our first night, we had a medical emergency with our baby. The nurse and medical staff helped guide us through the process and checked in repeatedly throughout the following days to ensure there were no continuing issues. Martin, specifically, helped arrange carry-out dinner and coordinated with reception to get us a taxi to the hospital. The nurse prepared a note in the local language that we could present to the hospital staff to make the process smooth. Owen (who we met previously in Phuket) was always pleasant when meeting us for breakfast and lunch. Mai, the Family Manager, helped reassure us when we were nervous about our older child attending the Petit Club. A special shoutout to Ayang (Googoogaga Teacher), Pristy, and Nanaka for making it a memorable trip for our son. So good, in fact, that he was willing to participate in the stage show! What could have easily been an unpleasant experience following the medical emergency became a wonderful sojourn. Club Med is quickly becoming like a second family, and I've already started planning my next trip.
Rating: 5 / 5
- Rooms: 5 / 5
- Value: 5 / 5
- Sleep Quality: 5 / 5
- Location: 5 / 5
- Cleanliness: 5 / 5
- Service: 5 / 5
Questions about this accommodation?
