- Details
- Rooms
- Restaurants & bars
- Activities
- Reviews
Your all-inclusive holiday in a Malaysian paradise begins with a stay at Club Med, where you can enjoy a host of activities in a tropical jungle. Club Med Cherating Beach lies between the forest and the South China Sea, in 85 hectares of a beautifully preserved tropical Eden.
Why visit Cherating Beach ?
- Sleeping in the heart of 80 hectares of forest, home to macaques and gibbons
- Discovering perfect beaches and tropical vegetation from a Catamaran
- Chilling out by the new quiet pool with a most fabulous view
- Leaving your babies in the competent hands of our G.O® at Baby Club Med®
The perfect room for your stay
Immerse in vibrant hues: lush greenery, azure sea & traditional wooden stilt houses. Rooms exude local charm with exotic materials & colours that ignite an instant holiday feeling.
Superior
Capacity: 1 to 3 persons.
Dimension: 21 m² to 21 m²
- Luggage service
- Laundry service (extra charge)
- Air conditioning
- Baby bed (on demand)
- Baby welcome pack
- Telephone
- Television(s)
- Internet
- Kettle - Coffee/tea making facilites
- Mini fridge (non provisioned)
- Safe deposit box
- Umbrellas
- Socket type E : 220 - 240 V
Suite
- Separate Living Room
- Sea side
Capacity: 1 to 3 persons.
Dimension: 55 m² to 55 m²
- Room Service included for continental breakfast
- Turndown Service
- Beach towel
- Laundry service (extra charge)
- Minibar (non-alcoholic drinks) - refilled daily
- Your luggage delivered to and picked up from your Suite
- Priority booking at the Speciality Restaurant
- Upgrade transfer for G.M® with transfer package
- Minibar (non-alcoholic drinks) - refilled upon request
- Lunch offered if early arrival (prior to 3.00pm)
- Cleaning service at a time of your choosing
- Air conditioning
- Baby bed (on demand)
- Baby welcome pack
- Sunlounger
- Telephone
- Television(s)
- Sofa
- Espresso machine
- Kettle - Coffee/tea making facilites
- Iron & ironing-board
- Safe deposit box
- Umbrellas
- Socket type E : 220 - 240 V
Dine and delight. From seaside views to fresh, all-day dining on the terrace or indoors where it is air conditioned, Club Med Cherating Beach offers a variety of dining options to pique any palate. Savour a selection of healthful options, locally-authentic fare, or international delights in any of our restaurants while connecting with nature all around. In line with Malaysian law, Club Med is allowed to serve alcoholic drinks to our guests above 21 years old.
Club Med Spa
3 Individual treatment rooms
3 Duo treatment rooms
1 Manicure/Pedicure treatment room
1 Duo Palapa facing the beach
Loan of bathrobe for the Palapa/Cabana and sarong for the treatment rooms.
Swimming pool
This freshwater overflow pool and hot tub is ideally located in the centre of the Resort; equipped with deckchairs and parasols.
Children are under the supervision of their parents or an accompanying adult.
The Orchid
The Orchid is the vibrant place to be for friendly gatherings, offering handcrafted cocktails, wine, and a wide array of hot and cold drinks to keep you refreshed. In a chic yet casual atmosphere, join in the festive mood as music sets the tone for dancing and evening entertainment.
The Mutiara
Explore international and Asian cuisine at The Mutiara, with poolside terrace and indoor dining offering sea and verdant views. Savor artfully prepared dishes and a healthy menu by Australia's award-winning spa chef Samantha Gowing, blending flavor with wellness in an elegant setting.
Zen Pool
The ideal choice for total relaxation, the quiet salt water pool is reserved for adults over 18 years old and looks out over the South China Sea.
You can get hot and cold drinks there; wine list with wines and champagnes at extra cost.
Zen Pool Bar
Escape to the adults-only Zen Pool Bar, a serene, nature-hemmed retreat. With a refreshing cocktail or fresh juice in hand, lounge by the tranquil pool, dive into a book, or simply reconnect with nature amidst unrivalled sea views.
The Rembulan
The Rembulan’s relaxed atmosphere welcomes you to dine on a creative fusion of Malaysian and Western cuisine. Enjoy delicacies like grilled sea bass with tom yum risotto, al fresco on the scenic sea facing terrace, or in the cool stylish interior.
The Enak
Savor a leisurely meal in the casual, inviting ambiance of The Enak, where live cooking adds an interactive touch. Our chefs will inspire you with local delicacies, including handcrafted Asian-style noodles made to your taste right before your eyes.
The Bayou
Located right on the beach, the bamboo-clad Bayou Bar is just the spot for a tropical refreshment between water sports and sun lounging. Soak in the laid-back vibes as you sip on your preferred cocktail, chilled beer or fruit-infused water.
Malaysia Chiak
Our food truck offers street-style fare with a delightful blend of Asian, Malaysian and Western bites. Think crêpes, fresh fruit, grilled vegetable pitas or curry fish balls. Just what you need after an adventurous morning or for a beachside indulgence.
Club Med Parking
Number of places: 50
Number of charging stations forelectric vehicles: 0
No places available for those with restricted mobility.
Baby Club Med®
Foam tiles on the floor, soft seating and subtle colors on the walls: at Baby Club Med, everything is gentle and welcoming. Babies can try new activities in their bright playroom, with fluffy toys and games that are perfect for children their age. An entrance hall and a nap room complete this pastel haven.
Cardio Training Space
The cardio-training room is equipped by Matrix, one of the leading top-of-the-range brands of professional cardio-vascular and muscle-strengthening equipment.
The heavy-duty equipment with dynamic performance, elegant design and advanced features will transform your training experience.
Mini Club Med®
Each age group has their own activity room. Little explorers from 4 to 7 have tropical green decor, while 8 to 10 year olds have a blue maritime theme. Outside, they have a dedicated play area on the large covered terrace. Budding horticulturalists can also learn to sow seeds in the learning garden.
Padel Courts
Petit Club Med®
Large picture windows look out onto the beach and palm trees. Petit Club Med is a bright and airy place for your children to learn and grow. The activity room has a loving, supportive atmosphere with peaceful animal silhouettes on the walls and soft toys to cuddle. Next door, the nap room radiates calm, so the children can rest ready to play some more.
Pickleball courts
Baby-corner
In the main restaurant, take advantage of the dedicated area to prepare your baby's meals. Blenders and microwaves are provided for your convenience. You’ll also find tasty pre-prepared savoury and sweet baby food pots.
Playground
These indoor or outdoor play areas are safe and exclusively dedicated to your little ones. They are decorated and equipped to meet the needs of smaller and bigger kids. Under the watchful eyes of their G.O®s a part of a Children's Club or with their parents, they can play, interact with others and enjoy the fun equipment.
Tennis courts
Enjoy a playing field as vast as nature itself
Collective sports events and tournaments are temporarily suspended. Welcome to the world's biggest sport academy: Club Med. On the water, on the ground or in the air: the all-terrain activities on offer are mapped out just for you. With coaching from your G.O®, experience new sensations. Or find joy in improving your technique in a friendly setting. Are you looking for relaxation ? Try our fun leisure activities and lively evening entertainment. If you have a thirst for adventure, choose our excursions.
New activities
Included
In addition to the rich Club Med sports’ offer, we're kicking off with a programme that respects everyone's preferences and personalities: - Games to get to know each other better and encourage group bonding - Mobile lounge areas to hang out, play and connect in the Resort - An exciting escape game to foster team spirit - Exclusive evenings to make every night a celebration - Collective choreographies to dance, perform, and shine together - Sports to challenge themselves or just for fun - Tailor-made excursions* to explore and create unique memories together
High Intensity Training
Included
Keep up your exercise routine and improve your physical condition with muscle building and cardio classes. Focus on the core muscles with the exercises in the Core Training session. If you like to push your limits, especially in cardio, join the Circuit Training course.
Botanical Advendure
Included
Nestled within the lush embrace of our resort, embark on a 45-minute self-discovery journey through the enchanting world of flora and fauna. Our Botanical Trail invites you to unravel the secrets of Club Med Cherating’s natural paradise, offering an enriching and immersive experience like no other.
Fun activities
Included
Mini Club Med + adds new activities offering fun, cooperation and adventure. It's all go for: - Super pilot: a challenge where kids learn self-confidence, guided along a pathway with their eyes blindfolded - Let's roll! : where team spirit wins by moving balls and crossing the finishing line - Zen tales: time for a break! Children learn to relax, through a clever mix of stories and yoga poses. Ninja bootcamp, Nature detective, Hero's parade... and lots of other activities to be explored on site. These activities are designed for different age groups, fill the days and support children in discovering their strengths, with group games and fun for all.
Baby equipment kit
Included
Baby equipment kit
Included
New activities
Included
Here's a small selection of what's in store for teenagers guaranteed to break the routine, in addition to the sports activities on offer: - Games to foster group bonding - Twisted sports to rediscover them in unexpected ways - Outdoor olympics to get a fill of thrills and team spirit - Arts-and-crafts workshops to unleash their inner artist and let creativity soar - Latest dance trends to take centre stage, show off their skills and create unforgettable memories
Archery group classes
Included
Bows, arrow, lines of sights, targets... learn all you need to know to be a real archer! The lesson has 3 parts: - safety information and familiarising yourself with the equipment. - teaching and practice: agility and concentration. - debriefing.
Flying trapeze group lessons
Included
Juggling sessions are subject to changes in resort, please check on site. Each lesson has 3 parts: - warm up. - teaching and practice. - debriefing and cool down. And also: juggling, trampoline and balancing.
Sailing group lessons
Included
In just a few days, you can learn how to sail safely and enjoy having the wind in your sails! Teaching and practice: recognising and controlling winds, manoeuvring a boat alone or as part of a team, managing speed.
Tennis group lessons
Included
Game, set and match: discover the ins and outs of tennis! Teaching and practice, tailored to your level, technical foundations and tactics: forehand, backhand, lob, passing shot, slice, serve...
Club Med Amazing Family!
Included
The big idea behind Club Med Amazing Family! is to celebrate families! Bring parents, children and also grand parents, together, to share good times and have fun. Dance, go on treasure hunts, learn about nature conservation and play... everything you need is provided to ensure you have an unforgettable holiday together. Games, events and all sorts of activities... an entire program designed for both kids and grown-ups - all organised by our G.Os® reknowed for their infectious enthusiasm. - Time to Play: let’s enjoy childhood games together! - Time to Quest: let’s find the treasure! - Time to Care: let’s care for nature and each other! - Time to Move: let’s be active! - Time to Celebrate: let’s party and celebrate! In Club Med Cherating, get stuck in to a Time to Quest exclusively devoted to the natural world. Head off to discover the surrounding plants and animals by trying to solve mysterious puzzles.
Evening
Included
Looking forward to a quiet dinner with your partner or with friends ? You can entrust them to our experienced G.O. They will have a dinner and be able to take part in fun activities, while you enjoy your meal in peace.
Evening
Included
After having your children eat dinner, you can enjoy our Evening Service where a trusted G.O® will look after the kids while you enjoy a private dinner with your partner, friends and family.
Yoga
Included
This gentle relaxation method combines the physical and the spiritual to reconcile your body and mind. Come to the mat to flow through poses and practice breathing techniques. Relax and refocus as sun salutations set the tone for a day characterised by wellness.
Aquafitness
Included
What about diving into the water to tone your figure? With this Aquafitness class in the swimming pool, you will perform a series of gentle exercises to shape your body. You will feel light in the water as you make toning, flowing movements to the rhythm of the music.
Nature Quest
Included
Nature Quest is designed for families and young explorers alike! Whether you're a seasoned nature enthusiast or just starting your outdoor adventure, immerse in Cherating's natural paradise that provides educational opportunities for all ages.
Family show time
Included
Sit back and enjoy the show: your children are about to take to the stage. Depending on the Resort, there might be dancing, singing, circus acts and more. Your little ones take centre stage, costumed and directed by their G.Os. When the crowd applauds, you can feel the pride in the room.
Pool free Access
Included
The Resort pool are there for you to use daily. Whether it's a place of calm solitude for a relaxing morning swim or ringing with laughter as you splash about with loved ones, there are so many ways to enjoy the pool.
Badminton
Included
Temporarily unavailable from 6 April 2025. This racket sport for singles or doubles play is a great way to relax or get a workout. Try to maximise your volleys as you strike the shuttlecock, hitting deep shots and running and leaping to return it: the idea is to score. And to have fun!
Bocceball
Included
Observe, strategize and aim for fun. Grab your family or friends and treat yourselves to a round of this Provençal version of bowls. Whether you shoot with your feet together or planted firmly apart, work on your technique to chase away the opponent. You can practically hear the cicadas in your head.
Cooking lessons
Included
Discover Malaysian and Indian gastronomy thanks to cooking demonstrations by the Chef and his team. Enjoy a unique experience with local products in front of the ocean.
Free access to padel courts
Included
Nature Trail
Included
Accompanied by our G.Os, benefit from their knowlege of the natural environment around the Resort (plants and animals, geology, etc); feel the emotional impact of nature. Walk through the jungle on the clifftops overhanging the South China Sea and enjoy the unique and exceptional panoramic view! For information: 45-minute walk, departure from the foot of the platform and arrival at Pantai beach. The circuit is market out and secured with ropes and barriers.
Kayak
Included
The seductive power of the water invites you to discovery. It is so hard to take your eyes off it and yet so easy to slide over its surface. Paddle in hand, with friends or on your own, float and fly like a nautical adventurer in search of escape and new sensations
Pedagogical Garden
Included
The garden as a pedagogical resource for sustainable development. Learn how to find new ways to behave sustainably and contribute to reducing our impact on the environment.
Free access to pickleball courts
Included
Take advantage of your holidays to discover or rediscover this racket sport. Have fun as a couple or with your family or challenge each other to an impromptu match for maximum fun and pleasure.
Squash
Included
Keeping your eyes on the little black ball will make your head spin and help you wind down. Take turns hitting it into the wall, catch it on the rebound, run and keep your partner on the move. With a bit of luck, the ball will be back in your court.
Stand up Paddle
Included
Set a course for freedom on your S.U.P. This ancestor of the surfboard is made for paddling in a standing position. River or ocean, alone or in tandem, you will love this increasingly popular pastime.
Table tennis
Included
Choose singles or doubles, smash contests or a relay where everyone takes a turn with a paddle. Open up to the possibilities of the game and enjoy yourself. The noise of the tiny bouncing ball is a great beat to accompany your games with family or friends.
Basketball
Included
Temporary unavailable from 2 May to 18 June 2025. Play like a pro! Use your holiday time to learn to dribble, perfect your three-point shot and, most importantly, have a good time. Improve your accuracy and connect with your team mates to win games.
Beach tennis
Included
Tennis with rules adapted to playing on sand.
Beach volleyball
Included
Your beach holiday is a wonderful time to discover this entertaining sport. Set the ball, play the net or smash to your heart's content. This beach sport is a guaranteed work-out in the sun. Go for it! It is a great opportunity to learn to make sand dives.
Football
Included
Pass the ball, try some fancy footwork, dribble...football awakens your inner child and unleashes your talent. The ball brings people together and ignites passion. (Re)discover the great feeling of team sports and have fun with your friends or family.
Family "Big Snack"
Included
Snacks, pancake parties, baking workshops or picnics: these tasty activities* are a great way to savour time as a family. Treat yourself with your nearest and dearest. What's on the menu? Great food, of course, plus extra helpings of laughter, happiness and fun.
Show time
Included
Enter stage left: it's time to create and rehearse their own show. Fun with friends is a great way to develop new talents.
Rock Climbing group classes
Included
Learn to climb or push your climbing skills into the wild and experience a thrilling jungle adventure. Gear up and grab onto the holds as you begin your vertical dance, letting feet and hands set the pace/ Keep your goal in mind :reach the summit!
Insect Hotel
Included
We’ve built our first Insect Hotel at Club Med Cherating, allowing you to observe its charming inhabitants up close. Through guided tours, you can see the existing habitat in action, understand its importance, and even take part in its maintenance. There is also the opportunity to create your own insect habitat, contributing directly to our sustainability efforts.
Creative workshops
Included
Sensory activities for tiny tots, and colouring or hands-on activities for older children.
Early learning
Included
Children can learn using educational toys and sensory activities like painting and music games. Each child develops and grows at their own pace.
Walks
Included
A walk is a chance to get lots of fresh air, and to fall in love with the hidden wonders of nature. Your children will love playing explorers with their friends.
Cardio-Training Room
Included
Keep up your sports routine in a fully equipped gym. Areas dedicated to different activities: - cardio with treadmills, ellipticals, rowing machines and spin bikes. - muscle strengthening with dumbbells and a group of workout machines.
Ambiance and entertainment
Included
Share great times, both during the day and on into the evening. Live music, DJ sets, local entertainment, dance, circus and magic happenings: surprising and varied artistic performances for everyone to enjoy. Immerse yourself in the Lifestyle ambiances and allow yourself to be carried away. Reconnect with family and friends and enjoy creative, interactive workshops and games together. There are plenty of surprises and entertainment for children and grown-ups to keep everyone buzzing throughout your holiday.
Show
Included
In the theater or under a starry sky, settle into your seat and enjoy the show. Your G.O.® team will express their talent and creativity with songs, dances and performances that will amaze you. Laughs and applause ring through the resort and carry you away.
Family Arts & Crafts
Included
Painting, photo scavenger hunts and bracelet making*: there's lots of ways to get creative as a family. Add a dash of colour to your holidays alongside your budding little artists, discovering local crafts and creating things yourselves. Discover your hidden talents together.
Family tournaments & games
Included
Puzzles, sports tournaments, treasure hunts, sand castle competitions and skill and logic games.* Playing together brings you closer. Team up with your children and compete against other families. Enjoy time with your nearest and dearest.
Free access to sailing
Included
Free access to tennis courts
Included
Wildlife Discovery Trail
Included
Join our expert naturalist on an immersive journey through the jungle, where you'll discover the rich diversity of insect species and wildlife that call Malaysia home. Binoculars are provided to help you spot fascinating creatures along the way.
Petit Chef Program
Included
Your children are getting creative in the kitchen. With Petit Club Med and Mini Club Med, they learn about local cuisine and help make some tasty treats. And the cherry on the cake? You can come and try what they've made.
Facilitate your arrival
Included
Register your children's details online: language spoken, parent's telephone number and so on. Then when they arrive, they can meet their G.Os and start having fun straight away! Everything is taken care of, so you can relax into your holidays.
Infirmary service
Included
Lifeguard
Included
Club Med Play
Included
Head off on an adventure with a new-generation treasure hunt. Download the Club Med Play app and enjoy a unique experience that will give you a chance to explore the natural and cultural heritage of the Resort as a family. Puzzles and challenges of every kind fill this new type of digital game. Club Med Play is part of the Club Med Amazing Family! and Happy to Care programmes designed to promote sustainable development.
Sound Healing
Included
Imagine retreating into a tranquil tree house, where the stresses of daily life fade away as you immerse yourself in the soothing vibrations of sound healing. Surrounded by nature, the resonant tones of singing bowls or the gentle strike of a gong can help harmonize your body and mind, offering a unique blend of ancient wisdom and peaceful retreat.
Amazing Firefly
Optional ($)
Enjoy the mysterious world of the firefly with this expert introduction by local naturalist who will explain how and why these incredibly beautiful creatures communicate using light. An amazing tour of the Cherating river surrounded by hundreds of these glowing winged creatures.’
Facial Treatment - 50 minutes
Optional ($)
A special offer enabling you to discover our spa experiences : 50 minutes of facial treatment from our selection of treatments proposed at the Spa.
Massage - 50 minutes
Optional ($)
A special offer enabling you to discover our spa experiences : 50 minutes of massage from our selection of treatments proposed at the Spa.
Mangrove River Cruise
Optional ($)
Step into the magical jungle world while cruising down the mangrove river. Experience the silence of the river and get to see some of the most unique and strange animals.
Mangrove Kayaking
Optional ($)
Enjoy the mangrove of Cherating with a taste of adventure and some exercise during a Kayak trip. Be greeted by the sight and sounds of nature, a tailor-made kayaking adventure to explore the wonders of Cherating’s nature.
Tailored Treatments - 2 hours
Optional ($)
Enjoy the total freedom of two hours' treatment over two days of your choice, from our selection of treatments proposed at the Spa.
Evening Service
Optional ($)
After having your children eat dinner, you can enjoy our Evening Service where a trusted G.O® will look after the kids while you enjoy a private dinner with your partner, friends and family.
Tailored Treatments - 4 hours
Optional ($)
Enjoy the total freedom of four hours' treatment over three days of your choice, from our selection of treatments proposed at the Spa.
Tailored Treatments - 6 hours
Optional ($)
Enjoy the total freedom of six hours' treatment over five days of your choice, from our selection of treatments proposed at the Spa.
Art & Craft Batik
Optional ($)
Malaysia invites you to uncover the secrets of its rich culture and history. Get creative with a locally-inspired painting class. Celebrate an occasion to remember through inspired crafts you won't forget.
Pool table
Optional ($)
Red, black, yellow, green...whatever the colour, every ball is worthy of your attention. Send them hurtling into one another or floating across the table as if on velvet. With precision and patient placement, you win the game.
Surf group lesson
Optional ($)
Ready for a great adventure, share the joy of surfing with our surfing lessons. Beginner and Intermediate surf holiday. No matter the level you’ll find a warm welcome.
Surf private lesson
Optional ($)
Ready for a great adventure, share the joy of surfing with our surfing lessons. Beginner and Intermediate surf holiday. No matter the level you’ll find a warm welcome, surf lessons & Guiding in our Surf’s Up Original surf camp.
Family Spa
Optional ($)
The Club Med Spa opens its doors to children and teenagers. A selection of treatments to be enjoyed alone, with family or friends, is offered to help them discover the world of well-being. You can also find specific products formulated by a brand dedicated to children's skincare (in a selection of Resorts only, information at the Spa reception).
Pyjamas Club
Optional ($)
Want to spend an evening as a couple? With this group childcare service, you can leave your child in the capable hands of experienced G.Os. They will look after and entertain your little ones in a dedicated space designed for children's comfort and well-being.
Global rating: 4.4 / 5
- Location: 4.4 / 5
- Sleep Quality: 4.1 / 5
- Rooms: 3.6 / 5
- Service: 4.5 / 5
- Value: 4.2 / 5
- Cleanliness: 4.2 / 5
Very good experience and I will go there again
the bartender name SHEN have a very good services and polite attitude must try his GO Favourite, BEST!!! all the foods is awesome, never repeat with single day, the night performance show is very excited!!! different day got different performance show, never get bored
Rating: 5 / 5
Written by: Daydream53302384206 - - April 26, 2025A fantastic experience!
We faced some check-in issues that were frustrating BUT the saving grace was when Ms Young (the manager at the reception) somehow managed to get hold of us and talked to us about the unpleasant situation we got caught in and rectified it. She sure made the whole stay way more pleasant after and I have to applaud her for her efforts. On to the club itself. Rooms were very clean, not huge but way more than enough for both of us. We got to know Abdul (an intern from Kenya) at a lunch and he was rotated around and housekeeping was his area during our stay. He was excellent in every way despite being an intern. His calmness and know-how was above his age and I do hope he will be a fulltime staff at Club Med Cherating. Facilities were really fun and we loved the Zen pool area as it was quiet and allowed us to get rest while getting a great tan. The fabulous sea sports area is just a short walk away and we kayaked for quite a while. Nazmi and his colleagues were super helpful and made it all great. The events every night was a must watch and we enjoyed ourselves immensely. Food wise, every meal was EXCELLENT. The range of food during all the buffets was mind boggling and we never got sick of the food despite staying for 10 nights. The menus were well rotated and varied. Overall it was an awesome experience. All the GOs and staff made real effort in ensuring all guests were taken care of. Good job all, we will be back for sure.
Rating: 5 / 5
- Rooms: 4 / 5
- Value: 4 / 5
- Sleep Quality: 4 / 5
- Location: 5 / 5
- Cleanliness: 5 / 5
- Service: 5 / 5
Clubmed is always a great place for young families!
The pool, beach and evening entertainment are great, especially for young kids. The resort is well maintained but needs a refurb.
Rating: 4 / 5
- Rooms: 3 / 5
- Value: 4 / 5
- Sleep Quality: 4 / 5
- Location: 3 / 5
- Cleanliness: 3 / 5
- Service: 4 / 5
Upscale price, low-scale service.
My family were there for a long-deserved and awaited holiday. The moment of truth was not as good (don't even talk about great) as expected. First of all, we were assigned to Level 2. We need to carry our baby, pram, bag, more bags, float up and down the narrow stairs. We didn't bother to ask for a change of room (please request if you really think this is a hassle for you!). We could have, but they should have known better. The village wasn't as occupied as observed. We would have appreciated a room with friendlier access. Next, we expected much more from the 'baby-welcome' but we only had a cot in the room. Neither baby tub nor baby toiletries were provided as informed. Of course, we can always make a request, right. But! WHAT's the point then? We had to bath our baby on the floor layered with towel. The most HORRENDOUS part was when I got excited to see the baby bottle sterilizer in the baby corner, but it was kind of hard to open. I used a bit of force and to my horror, yellowish brown stains stained the opening and black moving objects were floating inside it. Geli-ness to the max! Their bottle brushes have hair on them. Thank goodness we brought our own. They should have also installed a good water dispenser (like Coway or Cuckoo.. maybe LG or Magic?) in the baby corner for the convenience of access to hot/ambient water for baby milk. The water in restaurant/bar has a weird taste to it I don't feel comfortable using it for my baby. We have to keep travelling back to the room to get drinking water we brought ourselves. This is so inconvenient. Oh, I would like to specially thank Dee for her prompt action to order for a new sterilizer to our room when I told her about the yucky one in the baby corner. Thank you, Dee! Somehow, we do feel that there is a general feeling of double standard in the village. Honestly, we do not really feel welcome at first. The vibe was just cold. We just enjoy ourselves, like, ourselves. Like the first day, we went to the restaurant and thought someone may bring us to our seat. We navigated through the restaurant ourselves and got the baby seat ourselves while the waiter just stood there and watch. Worst is when Europeans got in, service totally different. They were led to the tables, chairs pulled, "May I get you a drink madam, sir?". Enak restaurant waiter and waitresses too, they looked miserable. It was only on our departure day that suddenly the restaurant service changed. Someone was there to bring us to our table (but the same guy was already there from the beginning). We sat on a bigger table so GOs can join us. Macy and Lynn joined us, followed by Abu. Abu is a star! We laughed and laughed and laughed talking to him. My baby kept giggling over him too! Amazing personality. Oh, this brings Poppy to the picture too. How can I forget about Poppy? She was there when we checked in to our room walking alongside us. She is very approachable. I got to know that she is the Bar manager. We had a brief contact the second day at lunch. Honestly, the bar gives a more positive vibe in the entire village we went. I feel that the staffs at the bar are happier. Poppy, dare to dream bigger and I wish you all the success! Please continue to be your amazing self! Actually, we wanted to send our baby to the baby club the second day. Again, we felt immensely cold when we entered the mini club. No one acknowledges us and we just stood there like fools. There were GOs around and they don't look busy either. Finally, one of them, Ms R came and coldly ask us what we want. She then directed us to the baby club. We went, and Liz was so good with our baby! He cried just briefly, and I knew immediately that Liz is very skillful. Another GO told us that we can fill up the form which we did. Then, Ms R came in looking so stressed up. She told us (coldly again) that they are full and they can only take my baby up till 1 pm (it was then 11.30 am). We left in disappointment. Food in the restaurant has room for improvement. Porridge in one of the mornings has a burnt taste, and one of the night dinners, the noodles have a stale smell (I brought it up to Sean, the restaurant manager). Both are from the Chinese station. Ok, we don't need an apology. It's fine, if it's fine with you. Rudy was very helpful to ensure food for my baby. My boy is 11 months, so generally we just need to carefully pick things he can eat. Bed in room is confortable for us. There were two types of pillows. One higher the other lower. I normally have trouble sleeping on foreign beds, but I was able to sleep pretty well, and this is a plus point. Downside of the room is not enough counter space to put things. The dressing mirror table space is so tiny. We have to put our things on the extra bed area but what if there is a person sleeping there? Overall, although the service was not to my expectation, I will still be back because of my child. He enjoyed the swimming pool so much. And for him to see the world, meet the people. Season will change, and so the team can be trained. I hope that more positive vibe and ambience can be felt the next time.
Rating: 2 / 5
Written by: Yuet Mun T - - April 25, 2025ClubMed Cherating is without a doubt the best family vacation. Incredible resort with amazing food and hospitality.
I went to club Med Cherating with my wife and young family this April 2025. We had the most incredible holiday experience ever. The staff were amazing people who went out of their way to make sure we had the best family vacation possible. From reception staff, house keeping, the hospitality and bar staff to the life guards and kids club staff- everyone we came across was amazing. The resort itself is incredible. It is brilliantly laid out, clean, well maintained and there is so much to do for everyone of all ages. The kids had the best time and can’t wait to go back. They made so many friends and built close relationships with the staff there. They were heartbroken when we had to leave. The food is incredible and there is so much to chose from. The staff and chef are willing to accommodate wherever possible and make an effort to remember everyone’s names. I would like to mention a few of the staff who went above and beyond for me and my family. Rudy the head chef, Dahl in the Security team, Semmy the life guard, Carol in events, Narumi head of Sports and Rec, Cami and Elaine from the Circus, Ishmael the costume designer and Kgomoto from the Kids Club. Most of all I want to make a special mention to the Cheif of the village Clayton Da Matta. From the day we arrived to our departure, Clayton was a stand out. He made so much effort with the kids making sure they had a holiday they would never forget. You can clearly see he loves his job and is highly respected by all his staff. Every staff member we spoke to had nothing but positive comments about Clayton and what a fantastic chief he was to work for. He was always around, speaking to guests, playing with the kids, participating in shows and entertaining the crowds into the night. I cannot thank Clayton and his team at ClubMed Cherating enough for an incredible family vacation. We are already planning our next holiday back to Cherating in August this year.
Rating: 5 / 5
- Rooms: 5 / 5
- Value: 5 / 5
- Sleep Quality: 5 / 5
- Location: 5 / 5
- Cleanliness: 5 / 5
- Service: 5 / 5