- Details
- Rooms
- Services
- Hotel policies
With a stay at Excellence Playa Mujeres - Adults Only All Inclusive in Punta Sam (Playa Mujeres), you'll be a 3-minute drive from Mujeres Beach and 5 minutes from Punta Sam Ferry Terminal. This 5-star property is 2.7 mi (4.3 km) from Playa Mujeres Golf Club and 5 mi (8 km) from Ultramar Ferry Puerto Juárez.
In Punta Sam (Playa Mujeres)
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. After dipping into one of the 7 outdoor swimming pools, you can spend some time at the private beach. Additional features at this property include complimentary wireless Internet access, concierge services, and gift shops/newsstands.
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.
Enjoy international cuisine at Toscana, one of the property's 10 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. When you are in need of a refreshing drink, visit the beach bar or one of 11 bars/lounges, or 7 poolside bars. A complimentary buffet breakfast is served daily from 7:00 AM to 11:00 AM.
Distances are displayed to the nearest 0.1 mile and kilometer.
Mujeres Beach - 1.1 km / 0.7 mi
Punta Sam Ferry Terminal - 1.8 km / 1.1 mi
Punta Sam Beach - 1.9 km / 1.2 mi
Playa Mujeres Golf Club - 2.8 km / 1.8 mi
El Meco Archaeological Site - 4.2 km / 2.6 mi
Arrecife El Meco Underwater Museum - 4.6 km / 2.8 mi
West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park - 6.4 km / 4 mi
El Niño Beach - 6.6 km / 4.1 mi
Garrafon Natural Reef Park - 8 km / 4.9 mi
Ultramar Ferry Puerto Juárez - 8 km / 5 mi
Gran Puerto Pier - 8.5 km / 5.3 mi
Museo Iconografico de la Carrera Panamericana - 8.7 km / 5.4 mi
Isla Mujeres Ferry Terminal - 9.9 km / 6.1 mi
Norte Beach - 10 km / 6.2 mi
Séptimo Día Adventist Church - 10.1 km / 6.3 mi
The preferred airport for Excellence Playa Mujeres - Adults Only All Inclusive is Cancun Intl. Airport (CUN) - 28.4 km / 17.7 mi
Make yourself at home in one of the 450 guestrooms featuring free minibar items and LED televisions. Your bed comes with down comforters and premium bedding. Rooms have private furnished balconies or patios. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature jetted bathtubs and complimentary toiletries.
Excellence Club Two-Story Rooftop Terrace Suite Ocean Front
1 King Bed
807-sq-foot room, furnished balcony/patio with ocean views
Layout - Bedroom and sitting area
Relax - Private plunge pool
Internet - Free WiFi
Entertainment - 55-inch LED TV with premium channels
Food & Drink - Coffee/tea maker, free minibar items, 24-hour room service, and free bottled water
Sleep - Premium bedding, a down duvet, a pillow menu, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, jetted bathtub and separate shower
Practical - Laptop-compatible safe, desk, and phone
Comfort - Climate-controlled air conditioning and daily housekeeping
Eco-friendly - Eco-friendly cleaning supplies, energy-saving switches, compost bin, and recycling bin
Smoking And Non-Smoking
Capacity: 2 persons.
Dimension: 807ft2
- Furnished balcony or patio
- Television
- Club level room
- Smoking and Non-Smoking
- Premium bedding
- Turndown service
- Satellite TV service
- Pillow menu
- In-room climate control (air conditioning)
- Blackout drapes/curtains
- Composting
- Minibar
- Separate bathtub and shower
- Coffee/tea maker
- Daily housekeeping
- Free WiFi
- Hypo-allergenic bedding available
- Phone
- Desk
- In-room safe (laptop compatible)
- Private plunge pool
- Premium TV channels
- Minibar (stocked, free items)
- Towels provided
- Energy-saving switches
- Bedsheets provided
- Eco-friendly cleaning products provided
- Recycling
- LED light bulbs
- LED TV
- Toothbrush and toothpaste available
- Slippers
- Private bathroom
- Bathrobes
- Terrace
- Free toiletries
- Down comforter
- Hair dryer
- Cable/satellite TV service
- TV size: 55
- Jetted bathtub
- Room service (24 hours)
- Separate sitting area
- Free bottled water
- 1 King
Junior Suite Spa or Pool View
2 Double Beds or 1 King Bed
807-sq-foot room, furnished balcony/patio with pool views
Layout - Separate sitting area
Internet - Free WiFi
Entertainment - 55-inch LED TV with premium channels
Food & Drink - Coffee/tea maker, free minibar items, 24-hour room service, and free bottled water
Sleep - Premium bedding, a down duvet, a pillow menu, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, jetted bathtub and separate shower
Practical - Laptop-compatible safe, desk, and phone
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Wheelchair accessible
Eco-friendly - Eco-friendly cleaning supplies, energy-saving switches, compost bin, and recycling bin
Non-Smoking
Room/bed type depends on availability at check-in
Capacity: 3 persons.
Dimension: 807ft2
- Furnished balcony or patio
- Non-Smoking
- Television
- Premium bedding
- Turndown service
- Satellite TV service
- Pillow menu
- In-room climate control (air conditioning)
- Blackout drapes/curtains
- Composting
- Minibar
- Separate bathtub and shower
- Coffee/tea maker
- Daily housekeeping
- Free WiFi
- Hypo-allergenic bedding available
- Phone
- Desk
- In-room safe (laptop compatible)
- Premium TV channels
- Minibar (stocked, free items)
- Towels provided
- Energy-saving switches
- Bedsheets provided
- Eco-friendly cleaning products provided
- Recycling
- LED light bulbs
- LED TV
- Toothbrush and toothpaste available
- Slippers
- Private bathroom
- Bathrobes
- Wheelchair accessible
- Free toiletries
- Down comforter
- Hair dryer
- Cable/satellite TV service
- TV size: 55
- Jetted bathtub
- Room service (24 hours)
- Separate sitting area
- Free bottled water
- Room and bed type depend on availability check-in
- 1 King
- 2 Full
Junior Swim Up Suite Spa or Pool View
1 King Bed
807-sq-foot room, furnished balcony/patio with pool views
Layout - Separate sitting area
Internet - Free WiFi
Entertainment - 55-inch LED TV with premium channels
Food & Drink - Coffee/tea maker, free minibar items, 24-hour room service, and free bottled water
Sleep - Premium bedding, a down duvet, a pillow menu, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, jetted bathtub and separate shower
Practical - Laptop-compatible safe, desk, and phone
Comfort - Climate-controlled air conditioning and daily housekeeping
Eco-friendly - Eco-friendly cleaning supplies, energy-saving switches, compost bin, and recycling bin
Non-Smoking
Capacity: 2 persons.
Dimension: 807ft2
- Furnished balcony or patio
- Non-Smoking
- Television
- Premium bedding
- Turndown service
- Satellite TV service
- Pillow menu
- In-room climate control (air conditioning)
- Blackout drapes/curtains
- Composting
- Minibar
- Separate bathtub and shower
- Coffee/tea maker
- Daily housekeeping
- Free WiFi
- Hypo-allergenic bedding available
- Phone
- Desk
- In-room safe (laptop compatible)
- Premium TV channels
- Minibar (stocked, free items)
- Towels provided
- Energy-saving switches
- Bedsheets provided
- Eco-friendly cleaning products provided
- Recycling
- LED light bulbs
- LED TV
- Toothbrush and toothpaste available
- Slippers
- Private bathroom
- Bathrobes
- Free toiletries
- Down comforter
- Hair dryer
- Cable/satellite TV service
- TV size: 55
- Jetted bathtub
- Room service (24 hours)
- Separate sitting area
- Free bottled water
- 1 King
Two-Story RooftopTerrace Suite Spa or Pool View
1 King Bed
807-sq-foot room, furnished balcony/patio with pool views
Layout - Bedroom and sitting area
Relax - Private plunge pool
Internet - Free WiFi
Entertainment - 55-inch LED TV with premium channels
Food & Drink - Coffee/tea maker, free minibar items, 24-hour room service, and free bottled water
Sleep - Premium bedding, a down duvet, a pillow menu, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, jetted bathtub and separate shower
Practical - Laptop-compatible safe, desk, and phone
Comfort - Climate-controlled air conditioning and daily housekeeping
Eco-friendly - Eco-friendly cleaning supplies, energy-saving switches, compost bin, and recycling bin
Smoking And Non-Smoking
Capacity: 2 persons.
Dimension: 807ft2
- Furnished balcony or patio
- Television
- Smoking and Non-Smoking
- Premium bedding
- Turndown service
- Satellite TV service
- Pillow menu
- In-room climate control (air conditioning)
- Blackout drapes/curtains
- Composting
- Minibar
- Separate bathtub and shower
- Coffee/tea maker
- Daily housekeeping
- Free WiFi
- Hypo-allergenic bedding available
- Phone
- Desk
- In-room safe (laptop compatible)
- Private plunge pool
- Premium TV channels
- Minibar (stocked, free items)
- Towels provided
- Energy-saving switches
- Bedsheets provided
- Eco-friendly cleaning products provided
- Recycling
- LED light bulbs
- LED TV
- Toothbrush and toothpaste available
- Slippers
- Private bathroom
- Bathrobes
- Terrace
- Free toiletries
- Down comforter
- Hair dryer
- Cable/satellite TV service
- TV size: 55
- Jetted bathtub
- Room service (24 hours)
- Separate sitting area
- Free bottled water
- 1 King
Excellence Club Junior Suite Ocean View
1 King Bed
807-sq-foot room, furnished balcony/patio with ocean views
Layout - Bedroom and sitting area
Internet - Free WiFi
Entertainment - 55-inch LED TV with premium channels
Food & Drink - Coffee/tea maker, free minibar items, 24-hour room service, and free bottled water
Sleep - Premium bedding, a down duvet, a pillow menu, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, jetted bathtub and separate shower
Practical - Laptop-compatible safe, desk, and phone
Comfort - Climate-controlled air conditioning and daily housekeeping
Eco-friendly - Eco-friendly cleaning supplies, energy-saving switches, compost bin, and recycling bin
Smoking And Non-Smoking
Capacity: 2 persons.
Dimension: 807ft2
- Furnished balcony or patio
- Television
- Club level room
- Smoking and Non-Smoking
- Premium bedding
- Turndown service
- Satellite TV service
- Pillow menu
- In-room climate control (air conditioning)
- Blackout drapes/curtains
- Composting
- Minibar
- Separate bathtub and shower
- Coffee/tea maker
- Daily housekeeping
- Free WiFi
- Hypo-allergenic bedding available
- Phone
- Desk
- In-room safe (laptop compatible)
- Premium TV channels
- Minibar (stocked, free items)
- Towels provided
- Energy-saving switches
- Bedsheets provided
- Eco-friendly cleaning products provided
- Recycling
- LED light bulbs
- LED TV
- Toothbrush and toothpaste available
- Slippers
- Private bathroom
- Bathrobes
- Free toiletries
- Down comforter
- Hair dryer
- Cable/satellite TV service
- TV size: 55
- Jetted bathtub
- Room service (24 hours)
- Separate sitting area
- Free bottled water
- 1 King
Terrace Suite With Plunge Pool
1 King Bed
807-sq-foot room, furnished balcony/patio with pool views
Layout - Separate sitting area
Relax - Private plunge pool
Internet - Free WiFi
Entertainment - 55-inch LED TV with premium channels
Food & Drink - Coffee/tea maker, free minibar items, 24-hour room service, and free bottled water
Sleep - Premium bedding, a down duvet, a pillow menu, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, jetted bathtub and separate shower
Practical - Laptop-compatible safe, desk, and phone
Comfort - Climate-controlled air conditioning and daily housekeeping
Eco-friendly - Eco-friendly cleaning supplies, energy-saving switches, compost bin, and recycling bin
Non-Smoking
Capacity: 2 persons.
Dimension: 807ft2
- Furnished balcony or patio
- Non-Smoking
- Television
- Premium bedding
- Turndown service
- Satellite TV service
- Pillow menu
- In-room climate control (air conditioning)
- Blackout drapes/curtains
- Composting
- Minibar
- Separate bathtub and shower
- Coffee/tea maker
- Daily housekeeping
- Free WiFi
- Hypo-allergenic bedding available
- Phone
- Desk
- In-room safe (laptop compatible)
- Private plunge pool
- Premium TV channels
- Minibar (stocked, free items)
- Towels provided
- Energy-saving switches
- Bedsheets provided
- Eco-friendly cleaning products provided
- Recycling
- LED light bulbs
- LED TV
- Toothbrush and toothpaste available
- Slippers
- Private bathroom
- Bathrobes
- Terrace
- Free toiletries
- Down comforter
- Hair dryer
- Cable/satellite TV service
- TV size: 55
- Jetted bathtub
- Room service (24 hours)
- Separate sitting area
- Free bottled water
- 1 King
Excellence Club Junior Swim Up Suite Pool View
1 King Bed
807-sq-foot room, furnished balcony/patio with pool views
Layout - Bedroom and sitting area
Internet - Free WiFi
Entertainment - 55-inch LED TV with premium channels
Food & Drink - Coffee/tea maker, free minibar items, 24-hour room service, and free bottled water
Sleep - Premium bedding, a down duvet, a pillow menu, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, jetted bathtub and separate shower
Practical - Laptop-compatible safe, desk, and phone
Comfort - Climate-controlled air conditioning and daily housekeeping
Eco-friendly - Eco-friendly cleaning supplies, energy-saving switches, compost bin, and recycling bin
Non-Smoking
Capacity: 2 persons.
Dimension: 807ft2
- Furnished balcony or patio
- Non-Smoking
- Television
- Club level room
- Premium bedding
- Turndown service
- Satellite TV service
- Pillow menu
- In-room climate control (air conditioning)
- Blackout drapes/curtains
- Composting
- Minibar
- Separate bathtub and shower
- Coffee/tea maker
- Daily housekeeping
- Free WiFi
- Hypo-allergenic bedding available
- Phone
- Desk
- In-room safe (laptop compatible)
- Premium TV channels
- Minibar (stocked, free items)
- Towels provided
- Energy-saving switches
- Bedsheets provided
- Eco-friendly cleaning products provided
- Recycling
- LED light bulbs
- LED TV
- Toothbrush and toothpaste available
- Slippers
- Private bathroom
- Bathrobes
- Free toiletries
- Down comforter
- Hair dryer
- Cable/satellite TV service
- TV size: 55
- Jetted bathtub
- Room service (24 hours)
- Separate sitting area
- Free bottled water
- 1 King
Excellence Club Junior Suite Pool View
1 King Bed
807-sq-foot room, furnished balcony/patio with pool views
Layout - Separate sitting area
Internet - Free WiFi
Entertainment - 55-inch LED TV with premium channels
Food & Drink - Coffee/tea maker, free minibar items, 24-hour room service, and free bottled water
Sleep - Premium bedding, a down duvet, a pillow menu, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, jetted bathtub and separate shower
Practical - Laptop-compatible safe, desk, and phone
Comfort - Climate-controlled air conditioning and daily housekeeping
Eco-friendly - Eco-friendly cleaning supplies, energy-saving switches, compost bin, and recycling bin
Smoking And Non-Smoking
Capacity: 2 persons.
Dimension: 807ft2
- Furnished balcony or patio
- Television
- Club level room
- Smoking and Non-Smoking
- Premium bedding
- Turndown service
- Satellite TV service
- Pillow menu
- In-room climate control (air conditioning)
- Blackout drapes/curtains
- Composting
- Minibar
- Separate bathtub and shower
- Coffee/tea maker
- Daily housekeeping
- Free WiFi
- Hypo-allergenic bedding available
- Phone
- Desk
- In-room safe (laptop compatible)
- Premium TV channels
- Minibar (stocked, free items)
- Towels provided
- Energy-saving switches
- Bedsheets provided
- Eco-friendly cleaning products provided
- Recycling
- LED light bulbs
- LED TV
- Toothbrush and toothpaste available
- Slippers
- Private bathroom
- Bathrobes
- Free toiletries
- Down comforter
- Hair dryer
- Cable/satellite TV service
- TV size: 55
- Jetted bathtub
- Room service (24 hours)
- Separate sitting area
- Free bottled water
- 1 King
Informations about the hotel:
- Service animals not allowed
- Pets not allowed
- Professional property host/manager
- Shield between guests and staff in main contact areas
- LGBTQ friendly
- Property follows sanitization practices of Safe Travels (WTTC - Global)
- Temperature checks are available to guests
- Social distancing measures are in place
- Staff temperature checks are conducted regularly
- Property is cleaned with disinfectant
- Guests are provided with free hand sanitizer
- Staff wears personal protective equipment
- Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
- Cashless transactions are available
- Masks are available to guests
- Bed sheets and towels are washed at a temperature of at least 60°C/140°F
- Food service has been amended for enhanced safety
- Essential workers only - NO
- Protective clothing is available to guests
- Reservations are required for onsite COVID-19 testing
- No cribs (infant beds) available
- No rollaway/extra beds available
- Minimum guest age is 18
- Caters to adults only
- Property confirms they are implementing guest safety measures
- Contactless food service / room service is available
- Individually-wrapped food options are available
- Property confirms they are implementing enhanced cleaning measures
- EarthCheck
- Individually-wrapped food options are available for dinner
- Individually-wrapped food options are available through room service
- Individually-wrapped food options are available for breakfast
- Reservation might be required for some facilities onsite
- Individually-wrapped food options are available for lunch
- Commonly-touched surfaces are cleaned with disinfectant
Services offered by the hotel:
- Gift shops or newsstand
- Renewable energy source - wind
- Comprehensive recycling policy
- Grey water recycling system
- Vegetarian breakfast available
- Eco-friendly cleaning products used
- Pool umbrellas
- No single-use plastic straws
- Reusable tableware only
- Biodegradable/compostable straws
- Free WiFi
- Number of bars/lounges - 11
- Designated smoking areas
- Number of spa tubs - 1
- Number of poolside bars - 7
- Number of outdoor pools - 7
- Number of beach bars - 1
- Number of swim-up bars - 1
- In-room accessibility (in select rooms)
- Roll-in shower (in select rooms)
- Tours/ticket assistance
- Accessible bathroom (in select rooms)
- Sailing on site
- Fitness classes on site
- Scuba diving on site
- Free buffet breakfast
- Rooftop terrace
- On private beach
- Vegetable garden
- Energy-saving switches
- Eco-friendly cleaning products provided
- At least 80% of all lighting comes from LEDs
- Recycling
- LED light bulbs
- Vegan menu options available
- Vegetarian menu options available
- Free breakfast
- Outdoor tennis courts - 1
- Multilingual staff
- Daily
- Barbecue grill(s)
- Turkish bath/Hammam
- Number of coffee shops/cafes - 1
- Laundry facilities
- Elevator
- Snorkeling on site
- Locally-sourced food on site (80% or more)
- Guest education on local ecosystems and culture
- Wheelchair accessible (may have limitations)
- Wheelchair-accessible concierge desk
- Humane animal treatment
- Composting
- Wheelchair-accessible registration desk
- Spa treatment room(s)
- Garden
- Full-service spa
- Wedding services
- Volleyball on site
- 24-hour fitness facilities
- Yoga classes/instruction on site
- Water-efficient toilets only
- Luggage storage
- Water-efficient showers only
- Porter/bellhop
- 24-hour front desk
- Library
- Number of restaurants - 10
- Golfing nearby
- Snack bar/deli
- Sauna
- Free valet parking
- Kayaking on site
- Tennis on site
- ATM/banking
- Concierge services
Checkin time:3:00 PM to anytime
Checkin instructions:Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. All guests are required to present a valid government-issued ID card and a credit card at check-in for incidental charges.
Checkout time:12:00 PM
Things you should know before you go:
- Reservations are required for massage services and spa treatments. Reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation.
- Guests under 18 years old are not permitted at this adults-only property.
- Only registered guests are allowed in the guestrooms.
- No pets and no service animals are allowed at this property.
- This property advises that enhanced cleaning and guest safety measures are currently in place.
- Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
- Personal protective equipment, including masks, will be available to guests.
- Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; reservations are required for some onsite facilities.
- Enhanced food service safety measures are in place.
- Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.
- This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).
- This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).