Practical information about Banff

Hello dear customer,

Here is some important information about your travel destination. Please read it carefully.
We thank you for your trust and wish you a pleasant journey!

The Gendron Travel Team

ON-SITE REPRESENTATIVE

Our on-site representative,

Jay Gould

Welcome in Banff!

I will be your representative at the destination this season. I will be happy to meet you during your stay and show you this wonderful ski area. You can contact me as soon as possible to schedule a meeting.

I am a passionate skier who learned to ski at the age of five in the Laurentians. Ten years ago, I left urban life in Montreal for the Canadian Rockies and the beautiful town of Banff, Alberta. After a career in information technology, I am now dedicates my energy and love for adventure and the outdoors as a ski guide and instructor. As I so often say: “One of my greatest passions is sharing my love for the majestic Rockies with friends and new visitors.”

*I will be available from Sunday to Friday from November 9, 2025 to April 15, 2026.

See you soon!

Jay

Phone: 403-431-8115

Email: repbanff@voyagesgendron.com

USEFUL LINKS

Here are a few useful links and information to help you make the most of your stay:

Pre-Arrival Experience document for this season
Trail maps: https://www.skibig3.com/ski/resorts/trailmaps/
Snow conditions: https://www.skibig3.com/snow-conditions/
Webcams : https://www.skibig3.com/webcams/
Ski Shuttles from Banff or Lake Louise to ski resort: https://www.skibig3.com/ski/ski-shuttle/
If you opted for a car rental, weekends and holidays may be busy and parking lot may become full. Banff Sunshine has limited parking available which may become full on busy weekends and during peak holiday time periods. Should the parking lot become full, SkiBig3 guests will be redirected to Lake Louise or Mt Norquay. Parking is not available on the resort access road. To avoid disappointment, arrive early (or later) in the day. Shuttle service runs throughout the day from Banff hotels. Skiers can continue to access the mountain regardless of the parking situation when arriving by shuttle.
Public bus in Banff (Roam): https://roamtransit.com/
Take advantage of great perks & experiences by presenting your lift ticket, details: skibig3.com/lift-tickets/pass-perks/
For a complete list of all pass partners, download the app: https://www.skibig3.com/skibig3-app/.
How to get around in Banff: https://www.banfflakelouise.com/explorethepark/transit-and-shuttles
Calendar of events: https://www.banfflakelouise.com/events https://www.skibig3.com/events/
Shopping: https://www.banfflakelouise.com/shopping
Banff’s best restaurants: https://www.banffcollective.com/
National Parks entrance fee information for clients who opted for car rental and wishing to stop or stay in one of Parks Canada location:: https://parks.canada.ca/pn-np/ab/banff/visit/tarifs-fees
Trifecta Challenge: https://www.skibig3.com/lift-tickets/trifecta-challenge/
Free mountain tour Banff - Sunshine "SnowHosts" : https://www.skibanff.com/explore/sunshine-snowhosts
Free mountain tour Lake Louise - "Ski Friends" : https://www.skilouise.com/activities/winter-fun/free-ski-ride-tours/

Download the SkiBig3 app here: https://www.skibig3.com/skibig3-app/

TRANSFER FROM AIRPORT TO YOUR HOTEL

For customers who chose transfers

Upon your arrival, please refer to your voucher for the necessary information to get to your airport transfer company. You will find emergency phone numbers on your voucher.

LIFT TICKETS

The lift tickets will be delivered directly to your hotel and it will be given to you upon check-in.

For clients who have not booked the accommodation through Gendronski; or less than 72 hours prior to your arrival in town; you will need to exchange your voucher at the SkiBig3 Adventure Hub is located at 114 Banff Avenue and is open daily 8:00 AM to 9:00 PM. We strongly suggest you do this upon your arrival in Banff (the day before your first day of ski).

IKON PASS HOLDER

If you hold an IKON pass, you will have direct access to the gondolas and lifts, and there is no need to go to the ticket office beforehand.

Here are some useful details and links regarding your IKON pass:

How to access the mountain with your IKON pass: https://www.ikonpass.com/en/how-to-use-your-ikon-pass
Frequently Asked Questions: https://www.ikonpass.com/en/faq
Restriction Dates: https://www.ikonpass.com/en/compare-passes
First Tracks: https://www.ikonpass.com/en/first-tracks
Spring Skiing: https://www.ikonpass.com/en/spring-skiing
Booking Your Ski Days: For Aspen, Jackson Hole Mountain, Deer Valley, The Summit at Snoqualmie, and Loon Mountain resorts, you will need to book your ski days in advance. Visit this link for more information: https://www.ikonpass.com/en/faq
Haven’t received your IKON pass at home and you’re about to leave for skiing:

You can pick up your pass at the customer service center or the ticket office of any Ikon Pass resort in North America during opening hours (except for Cypress and RED Mountain). You will need your confirmation number and an ID.

If you pick up your pass on-site and then receive a physical pass by mail, the mailed pass will be canceled.

Currently, it is not possible to pick up your pass on-site at the following international resorts: Coronet Peak, The Remarkables, Mt Hutt, Thredbo, Mt Buller, Dolomiti Superski, Grandvalira Resorts Andorra, Arai Mountain Resort, Niseko United, Valle Nevado, Kitzbühel, Zermatt Matterhorn, St. Moritz, and Chamonix Mont-Blanc.

For more information, please contact IKON PASS via email at info@ikonpass.com or by phone at 1-888-365-IKON.
Download the mobile app to access information at any time: https://www.ikonpass.com/en/app

MOUNTAIN COLLECTIVE PASS HOLDER

If you hold a Mountain Collective pass, you will have direct access to the gondolas and ski lifts without needing to go to the ticket office first.

Some resorts have restrictions for snowboarders or require advance reservations for visits. For more details, please refer to the specific information for each resort at the following link: https://mountaincollective.com/fr/"

LESSONS AND EQUIPMENT RENTAL

Please refer to the voucher in your electronic documents.

We strongly suggest you pick-up your rentals upon your arrival in Banff or the day before your first day of ski. Refer to your rental voucher for exact location and opening hours. This will enable you to skip the waiting time in the store and be on time for your mountain tour on your first day of skiing.