Practical information about Hakuba

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Hello dear customer,

Here is some important information about your travel destination. Please read it carefully.
We thank you for your trust and wish you a pleasant journey!

The Gendron Travel Team

USEFUL LINKS

Here are some useful links and information to help you make the most of your stay:

Trail maps: https://www.hakubavalley.com/en/#slopemap
Village map: https://skihakuba.com/hakuba_htm_files/shuttlebus_mapHappo.pdf
Resort access: https://www.hakubavalley.com/en/about_hakubavalley_en/
Information from the 10 member resorts of the Hakuba Valley: https://www.hakubavalley.com/en/ski_resort_info_en/
Shuttles to ski areas: https://www.hakubavalley.com/en/access_en/shuttlebus_en/
Ski shuttles timetable: https://skihakuba.com/happoshuttlebustimetables.htm
Snow conditions: https://www.hakubavalley.com/en/weather_en/ & https://www.hakubavalley.com/en/weather_en/#lift
Lift status: https://www.hakubavalley.com/en/weather_en/#lift
Events calendar: https://www.hakubavalley.com/info_en/
Webcams: http://www.hakubavalley.jp/livecam/
Restaurants and bars: https://www.vill.hakuba.nagano.jp/english/restaurant/
Onsens and hot springs: https://www.vill.hakuba.nagano.jp/english/hotspring/
Shopping: https://www.vill.hakuba.nagano.jp/english/shopping/
Tourism Office: https://hakuba-tourism.com/
Things to do in Hakuba: https://skihakuba.com/things-to-do.htm
Transfer to go to Tokyo: https://webservice.limousinebus.co.jp/web/en/

***IMPORTANT : It is recommended for all travelers to register by email on the Visit Japan Web website (https://services.digital.go.jp/en/visit-japan-web/) for immigration and customs procedures before traveling to Japan.

LIFT TICKETS

Please refer to the voucher found in your electronic documents.

LESSONS AND EQUIPMENT RENTAL

Please refer to the voucher found in your electronic documents.

EPIC SEASON TICKET HOLDER

If you are an EPIC season ticket holder, you'll have direct access to the gondolas and lifts, no visits to the ticket office are necessary.

Download My Epic app here: https://www.epicpass.com/app.aspx

TRANSFER

Please refer to the voucher found in your electronic documents. You will find all necessary information such as shuttle time, pickup locations, etc.

Make sure you have provided, during your reservation, a valid phone number in Asia. In order to organize the transfer service in the best possible way, the drivers can contact you before your departure to introduce themselves and remind you of the transfer information. For these exchanges, download the free application WhatsApp*.

*WhatsApp: WhatsApp is a free application that serves as a free communication tool via phone and text messaging worldwide. We advise you to download it in Canada and use it at your destination in airplane mode when connected to Wi-Fi. Click on this link to download it: https://www.whatsapp.com/download/