Practical information about Niseko

Hello dear customer,

Here is some important information about your travel destination. Please read it carefully.
We thank you for your trust and wish you a pleasant journey!

The Gendron Travel Team

USEFUL LINKS

Here are some useful links and information to help you make the most of your stay:

Trail maps: https://www.niseko.ne.jp/en/map/
Snow conditions: https://www.niseko.ne.jp/en/niseko-lift-status/
Other activities: https://www.niseko.ne.jp/en/niseko-winter-activities/
Webcams: https://www.niseko.ne.jp/en/livecamera/
Tourism office: https://nisekotourism.com/
Restaurants and bars: https://www.niseko.ne.jp/en/niseko-resort-dining/
Yamato Baggage Transport Service: https://www.global-yamato.com/en/hands-free-travel/ (version unilingue anglophone)
Transfer to go to Tokyo: https://webservice.limousinebus.co.jp/web/en/
News calendar: https://www.niseko.ne.jp/en/news/

Download the Yukiyama app here: https://www.niseko.ne.jp/en/about_yukiyama_app/

***IMPORTANT : It is recommended for all travelers to register by email on the Visit Japan Web website (https://services.digital.go.jp/en/visit-japan-web/) for immigration and customs procedures before traveling to Japan.

LIFT TICKETS

Please refer to the voucher found in your electronic documents.

IKON PASS HOLDER

If you hold an IKON pass, you will have direct access to the gondolas and lifts, and there is no need to go to the ticket office beforehand.

Here are some useful details and links regarding your IKON pass:

How to access the mountain with your IKON pass: https://www.ikonpass.com/en/how-to-use-your-ikon-pass
Frequently Asked Questions: https://www.ikonpass.com/en/faq
Restriction Dates: https://www.ikonpass.com/en/compare-passes
First Tracks: https://www.ikonpass.com/en/first-tracks
Spring Skiing: https://www.ikonpass.com/en/spring-skiing
Booking Your Ski Days: For Aspen, Jackson Hole Mountain, Deer Valley, The Summit at Snoqualmie, and Loon Mountain resorts, you will need to book your ski days in advance. Visit this link for more information: https://www.ikonpass.com/en/faq
Haven’t received your IKON pass at home and you’re about to leave for skiing:

You can pick up your pass at the customer service center or the ticket office of any Ikon Pass resort in North America during opening hours (except for Cypress and RED Mountain). You will need your confirmation number and an ID.

If you pick up your pass on-site and then receive a physical pass by mail, the mailed pass will be canceled.

Currently, it is not possible to pick up your pass on-site at the following international resorts: Coronet Peak, The Remarkables, Mt Hutt, Thredbo, Mt Buller, Dolomiti Superski, Grandvalira Resorts Andorra, Arai Mountain Resort, Niseko United, Valle Nevado, Kitzbühel, Zermatt Matterhorn, St. Moritz, and Chamonix Mont-Blanc.

For more information, please contact IKON PASS via email at info@ikonpass.com or by phone at 1-888-365-IKON.
Download the mobile app to access information at any time: https://www.ikonpass.com/en/app

MOUNTAIN COLLECTIVE PASS HOLDER

If you hold a Mountain Collective pass, you will have direct access to the gondolas and ski lifts without needing to go to the ticket office first.

Some resorts have restrictions for snowboarders or require advance reservations for visits. For more details, please refer to the specific information for each resort at the following link: https://mountaincollective.com/fr/"

LESSONS AND EQUIPMENT RENTAL

Please refer to the voucher found in your electronic documents.

TRANSFER

Please refer to the voucher found in your electronic documents. You will find all necessary information such as shuttle time, pickup locations, etc.

Make sure you have provided, during your reservation, a valid phone number in Asia. In order to organize the transfer service in the best possible way, the drivers can contact you before your departure to introduce themselves and remind you of the transfer information. For these exchanges, download the free application WhatsApp*.

*WhatsApp: WhatsApp is a free application that serves as a free communication tool via phone and text messaging worldwide. We advise you to download it in Canada and use it at your destination in airplane mode when connected to Wi-Fi. Click on this link to download it: https://www.whatsapp.com/download/