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Unconventional Hokkaido
Nestled in the heart of Kiroro, a mountainous region of Hokkaido renowned for its generous snow cover, Club Med Kiroro Grand is the perfect place for families to share unforgettable moments into a white powder paradise. Guests are welcomed to experience a serene white powder winter getaway. Hit the slopes, relish in Japanese-French Fusion cuisine, soak into traditional Japanese onsen and immerse yourself in the local nature and culture.
Includes:
- 7 nights’ accommodation at Club Med Kiroro Grand in a Junior Family Superior Room
- All-inclusive formula
- Membership fees of 60 CAD per person
- Activities (View the Activity tab for details)
- Protection offered by the Travel Agents Compensation Fund
- Taxes
Not included:
- Transferts
Hotels:
Enjoy a playing field as vast as nature itself
Collective sports events and tournaments are temporarily suspended.
Welcome to the world's biggest sport academy: Club Med. On the water, on the ground or in the air: the all-terrain activities on offer are mapped out just for you. With coaching from your G.O®, experience new sensations. Or find joy in improving your technique in a friendly setting. Are you looking for relaxation ? Try our fun leisure activities and lively evening entertainment. If you have a thirst for adventure, choose our excursions.
Baby equipment kit
Included
Baby equipment kit
Categories: Services and facilities
Baby equipment kit
Included
Baby equipment kit
Categories: Baby amenities to travel light
Group ski lessons for kids
Included
SIA Instructors accompany the youngest in their learning to ski year after year. From snowplough to first tricks, progress is always rewarded with iconic medals. The children are divided into groups of a similar level.
Group ski lessons for kids
SIA Instructors accompany the youngest in their learning to ski year after year. From snowplough to first tricks, progress is always rewarded with iconic medals. The children are divided into groups of a similar level.
Categories: Ski, Mini Club Med +
Participants: 1 to 12 participants
Age: 4 years to 11 years
Level: Lessons for all levels (Japanese / English)
Important to know: 4 to 5 hours a day (depending on level)
High Intensity Training
Included
Keep up your exercise routine and improve your physical condition with muscle building and cardio classes. Focus on the core muscles with the exercises in the Core Training session. If you like to push your limits, especially in cardio, join the Circuit Training course.
High Intensity Training
Keep up your exercise routine and improve your physical condition with muscle building and cardio classes. Focus on the core muscles with the exercises in the Core Training session. If you like to push your limits, especially in cardio, join the Circuit Training course.
Categories: Fitness
Age: minimum 16 years
Level: All levels
New activities
Included
Here's a small selection of what's in store for teenagers guaranteed to break the routine, in addition to the winter sports on offer: -Games to foster group bonding -Twisted activities to rediscover them in unexpected ways -A festive after-ski to celebrate and enjoy together -Arts-and-crafts workshops to unleash their inner artist and let creativity soar -Latest dance trends to take centre stage, show off their skills and create unforgettable memories
New activities
Here's a small selection of what's in store for teenagers guaranteed to break the routine, in addition to the winter sports on offer:
-Games to foster group bonding
-Twisted activities to rediscover them in unexpected ways
-A festive after-ski to celebrate and enjoy together
-Arts-and-crafts workshops to unleash their inner artist and let creativity soar
-Latest dance trends to take centre stage, show off their skills and create unforgettable memories
Categories: Teens Club Med
New activities
Included
In addition to the rich Club Med sports’ offer, we're kicking off with a programme that respects everyone's preferences and personalities: -Games to get to know each other better and encourage group bonding -Mobile lounge areas to hang out, play and connect in the Resort -An exciting escape game to foster team spirit -Exclusive evenings to make every night a celebration -Collective choreographies to dance, perform, and shine together -A festive after-ski to celebrate and enjoy together -Tailor-made trips* to explore and create unique memories together
New activities
In addition to the rich Club Med sports’ offer, we're kicking off with a programme that respects everyone's preferences and personalities:
-Games to get to know each other better and encourage group bonding
-Mobile lounge areas to hang out, play and connect in the Resort
-An exciting escape game to foster team spirit
-Exclusive evenings to make every night a celebration
-Collective choreographies to dance, perform, and shine together
-A festive after-ski to celebrate and enjoy together
-Tailor-made trips* to explore and create unique memories together
Categories: Club Med Chill Pass
Important to know: *At extra cost
Training Soft
Included
Gentle ways to take care of yourself. In the morning, activate your body with a muscle wake-up session. Work your deep muscles with Pilates. To finish the day, find some calm with a little stretching.
Training Soft
Gentle ways to take care of yourself. In the morning, activate your body with a muscle wake-up session. Work your deep muscles with Pilates. To finish the day, find some calm with a little stretching.
Categories: Fitness
Age: minimum 16 years
Level: All levels
Club Med Amazing Family!
Included
Club Med created 5 different collection of curated family activities around mountain games to help you discover this universe in fun: - Time to move: discover typical winter sports in family in a twisted version: try mini hockey, a crazy version of family ski, etc - Time to play: share your childhood memories with our giant wooden version of Jenga, Go games, and so much more - Time to celebrate: Form your team and compete during our full evening of challenges: indoor ski, hockey, line pass… Ready to win? - Time to care: elax and take care of the environment with our eco friendly arts and crafts - Time to quest: travel through 5 continents with this story based quest within our Resort Amazing Family! activities subjected to availability in resort.
Club Med Amazing Family!
Club Med created 5 different collection of curated family activities around mountain games to help you discover this universe in fun:
- Time to move: discover typical winter sports in family in a twisted version: try mini hockey, a crazy version of family ski, etc
- Time to play: share your childhood memories with our giant wooden version of Jenga, Go games, and so much more
- Time to celebrate: Form your team and compete during our full evening of challenges: indoor ski, hockey, line pass… Ready to win?
- Time to care: elax and take care of the environment with our eco friendly arts and crafts
- Time to quest: travel through 5 continents with this story based quest within our Resort
Amazing Family! activities subjected to availability in resort.
Categories: Family activities
Cooking classes
Included
Embark on a culinary journey and awaken your taste buds. Savour your holiday as you discover local specialities. Feast on this mouth-watering spectacle. Give yourself a delicious cultural experience and leave with the secrets of regional dishes.
Cooking classes
Embark on a culinary journey and awaken your taste buds. Savour your holiday as you discover local specialities. Feast on this mouth-watering spectacle. Give yourself a delicious cultural experience and leave with the secrets of regional dishes.
Categories: Cooking classes
Level: Free access
Important to know: Organized once weekly, please check in-resort for more information.
Group snowboard lessons for Kids
Included
Learn to master your board, do a series of tricks, try a few jumps and make beautiful turns... snowboarding is more than just a sport, it's almost a way of life. Younger learners progress quickly under the supervision of certified instructors. In small groups by skill level, they learn, progress and quickly start to enjoy themselves. The aim? To become an "Izzy Rider"!
Group snowboard lessons for Kids
Learn to master your board, do a series of tricks, try a few jumps and make beautiful turns... snowboarding is more than just a sport, it's almost a way of life. Younger learners progress quickly under the supervision of certified instructors. In small groups by skill level, they learn, progress and quickly start to enjoy themselves. The aim? To become an "Izzy Rider"!
Categories: Snowboard, Mini Club Med +
Participants: Maximum 12 participants
Age: minimum 8 years
Level: All levels
Snow trekking
Included
Take advantage of the support of a G.O.® to discover the mountain trails around the Resort.
Snow trekking
Take advantage of the support of a G.O.® to discover the mountain trails around the Resort.
Categories: Trekking
Age: minimum 11 years
Level: All levels
Important to know: Reservation is required. Snow shoes and rackets are required for this activity, rental is available at additional cost in the resort.
Yoga
Included
Rediscover your inner harmony with this Hindu sport that aims, via body exercises, to unify the human body with its physical, psychological and spiritual aspects.
Yoga
Rediscover your inner harmony with this Hindu sport that aims, via body exercises, to unify the human body with its physical, psychological and spiritual aspects.
Categories: Yoga
Age: minimum 16 years
Level: All levels
Family show time
Included
Sit back and enjoy the show: your children are about to take to the stage. Depending on the Resort, there might be dancing, singing, circus acts and more. Your little ones take centre stage, costumed and directed by their G.Os. When the crowd applauds, you can feel the pride in the room.
Family show time
Sit back and enjoy the show: your children are about to take to the stage. Depending on the Resort, there might be dancing, singing, circus acts and more. Your little ones take centre stage, costumed and directed by their G.Os. When the crowd applauds, you can feel the pride in the room.
Categories: Family Activities, Family activities
Group ski lessons for teens & adults
Included
A course for every level of skill. From ski learning to slalom, the instructor will give you technical advice and help you explore the ski area. You'll be in a group with a similar skill level, so you can enjoy the mountains and skiing to the full.
Group ski lessons for teens & adults
A course for every level of skill. From ski learning to slalom, the instructor will give you technical advice and help you explore the ski area. You'll be in a group with a similar skill level, so you can enjoy the mountains and skiing to the full.
Categories: Ski, Teens Club Med, Club Med Chill Pass
Participants: 1 to 12 participants
Age: minimum 12 years
Level: Lessons for all levels (Japanese / English)
Important to know: For safety reasons, off-piste ski lessons cannot be scheduled during the week.
Group snowboard lessons for Adults and teens
Included
Looking for new boarding sensations? Snowboarding is both a sport and a way of life. Learn with certified instructors who are specialists in the discipline, and make fast progress in small groups with the same skill level. Mix and match your activities depending on the weather conditions and the area. Freeride, freestyle, jumps, powder... you can snowboard in complete freedom.
Group snowboard lessons for Adults and teens
Looking for new boarding sensations? Snowboarding is both a sport and a way of life. Learn with certified instructors who are specialists in the discipline, and make fast progress in small groups with the same skill level. Mix and match your activities depending on the weather conditions and the area. Freeride, freestyle, jumps, powder... you can snowboard in complete freedom.
Categories: Snowboard, Teens Club Med, Club Med Chill Pass
Participants: Maximum 12 participants
Age: minimum 12 years
Level: All levels
Pool free access
Included
The access to the pool is included.
Pool free access
The access to the pool is included.
Categories: Swimming Pool
Ambiance and entertainment
Included
Live music, DJ sets, local entertainment, dance, circus and magic happenings: surprising and varied artistic performances for everyone to enjoy. Immerse yourself in the Lifestyle ambiances and allow yourself to be carried away. There are plenty of surprises and entertainment for teenagers and grown-ups to keep everyone buzzing throughout your holiday.
Ambiance and entertainment
Live music, DJ sets, local entertainment, dance, circus and magic happenings: surprising and varied artistic performances for everyone to enjoy. Immerse yourself in the Lifestyle ambiances and allow yourself to be carried away. There are plenty of surprises and entertainment for teenagers and grown-ups to keep everyone buzzing throughout your holiday.
Categories: Entertainment
Cardio-Training Room
Included
Keep up your sports routine in a fully equipped gym. Areas dedicated to different activities: - cardio with treadmills, ellipticals, rowing machines and spin bikes. - muscle strengthening with dumbbells and a group of workout machines.
Cardio-Training Room
Keep up your sports routine in a fully equipped gym. Areas dedicated to different activities:
- cardio with treadmills, ellipticals, rowing machines and spin bikes.
- muscle strengthening with dumbbells and a group of workout machines.
Categories: Cardio-Training
Age: minimum 16 years
Level: Free access
Creative workshops
Included
Sensory activities for tiny tots, and colouring or hands-on activities for older children.
Creative workshops
Sensory activities for tiny tots, and colouring or hands-on activities for older children.
Categories: Petit Club Med
Age: 2 years to 3 years
Early learning
Included
Children can learn using educational toys and sensory activities like painting and music games. Each child develops and grows at their own pace.
Early learning
Children can learn using educational toys and sensory activities like painting and music games. Each child develops and grows at their own pace.
Categories: Petit Club Med
Age: 2 years to 3 years
Family "Big Snack"
Included
Snacks, pancake parties, baking workshops or picnics: these tasty activities* are a great way to savour time as a family. Treat yourself with your nearest and dearest. What's on the menu? Great food, of course, plus extra helpings of laughter, happiness and fun.
Family "Big Snack"
Snacks, pancake parties, baking workshops or picnics: these tasty activities* are a great way to savour time as a family. Treat yourself with your nearest and dearest. What's on the menu? Great food, of course, plus extra helpings of laughter, happiness and fun.
Categories: Family Activities, Family activities
Important to know: *Activities vary between Resorts
First Aid Room
Included
First Aid Room
Categories: Services and facilities
Float Fit
Included
A dynamic and engaging workout, this unique experience combines a cocktail of classic circuit training drills, performed on an Aqua Base floating water mattress. Set in the middle of a swimming pool, have a fun time on the water.
Float Fit
A dynamic and engaging workout, this unique experience combines a cocktail of classic circuit training drills, performed on an Aqua Base floating water mattress. Set in the middle of a swimming pool, have a fun time on the water.
Categories: Swimming Pool
Age: minimum 16 years
Level: Free access
Free access to Traditional Japanese Onsen
Included
Free access. Available: 1 Room for Males & 1 Room for Females. Facilities included in each room: -Outdoor rotenburo hot bath -Outdoor natural spring bath (Onsen) -Indoor hot and cold baths -Sauna
Free access to Traditional Japanese Onsen
Free access.
Available: 1 Room for Males & 1 Room for Females.
Facilities included in each room:
-Outdoor rotenburo hot bath
-Outdoor natural spring bath (Onsen)
-Indoor hot and cold baths
-Sauna
Categories: Traditional Japanese Onsen
Level: Free access
Lifeguard
Included
Lifeguard
Categories: Services and facilities, Baby amenities to travel light
Walks
Included
A walk is a chance to get lots of fresh air, and to fall in love with the hidden wonders of nature. Your children will love playing explorers with their friends.
Walks
A walk is a chance to get lots of fresh air, and to fall in love with the hidden wonders of nature. Your children will love playing explorers with their friends.
Categories: Petit Club Med
Age: 2 years to 3 years
Massage - 1h30
Paid option
A special offer enabling you to discover our spa experiences. Please visit the Spa reception upon arrival at the Resort to finalise your schedule.
Massage - 1h30
A special offer enabling you to discover our spa experiences. Please visit the Spa reception upon arrival at the Resort to finalise your schedule.
Details: 1 Oil or Dry Body Massage (90')
Categories: Wellness Area
Age: minimum 18 years
Important to know: Must be pre-booked.
Package 2 treatments - 2h
Paid option
A special offer enabling you to discover our spa experiences. Please visit the Spa reception upon arrival at the Resort to finalise your schedule.
Package 2 treatments - 2h
A special offer enabling you to discover our spa experiences. Please visit the Spa reception upon arrival at the Resort to finalise your schedule.
Details: 1 Facial Lapidem (60')
1 Body Massage (60')
Categories: Wellness Area
Age: minimum 18 years
Important to know: Must be pre-booked.
Kiroro Snow Activity World
Paid option
Delight in a wide array of snow-filled adventures at Kiroro Snow Activity World, from banana boating and snow rafting to cross-country skiing.
Kiroro Snow Activity World
Delight in a wide array of snow-filled adventures at Kiroro Snow Activity World, from banana boating and snow rafting to cross-country skiing.
Categories: Sense of adventure
Transportation: 10–15 minutes walk from the Resort
Private ski lessons for 2 people
Paid option
Enjoy a special winter sport experience by booking private lessons with an instructor. Your instructor will enable you to advance and perfect your technique at your own pace with private skiing lessons. Or take advantage of all the fun of winter sports in complete safety and explore the loveliest spots in the ski area with family or friends.
Private ski lessons for 2 people
Enjoy a special winter sport experience by booking private lessons with an instructor. Your instructor will enable you to advance and perfect your technique at your own pace with private skiing lessons. Or take advantage of all the fun of winter sports in complete safety and explore the loveliest spots in the ski area with family or friends.
Categories: Ski
Participants: 2 to 2 participants
Level: All levels
Important to know: The price is for 2 people. Please do not apply this booking to all participants (just adult 1).
Resort team will try to arrange the best timing according to your preference and instructors' availability.
Private ski lessons for 3/4 people
Paid option
Enjoy a special winter sport experience by booking private lessons with an instructor. Your instructor will enable you to advance and perfect your technique at your own pace with private skiing lessons. Or take advantage of all the fun of winter sports in complete safety and explore the loveliest spots in the ski area with family or friends.
Private ski lessons for 3/4 people
Enjoy a special winter sport experience by booking private lessons with an instructor. Your instructor will enable you to advance and perfect your technique at your own pace with private skiing lessons. Or take advantage of all the fun of winter sports in complete safety and explore the loveliest spots in the ski area with family or friends.
Categories: Ski
Participants: 3 to 4 participants
Level: All levels
Important to know: The price is for 3/4 people. Please do not apply this booking to all participants (just adult 1).
Resort team will try to arrange the best timing according to your preference and instructors' availability.
Private ski lessons for 1 people
Paid option
Enjoy a special winter sport experience by booking private lessons with an instructor. Your instructor will enable you to advance and perfect your technique at your own pace with private skiing lessons. Or take advantage of all the fun of winter sports in complete safety and explore the loveliest spots in the ski area with family or friends.
Private ski lessons for 1 people
Enjoy a special winter sport experience by booking private lessons with an instructor. Your instructor will enable you to advance and perfect your technique at your own pace with private skiing lessons. Or take advantage of all the fun of winter sports in complete safety and explore the loveliest spots in the ski area with family or friends.
Categories: Ski
Participants: 1 to 1 participants
Level: All levels
Important to know: The price is for 1 people. Please do not apply this booking to all participants (just adult 1).
Resort team will try to arrange the best timing according to your preference and instructors' availability.
Private snowboard lessons for 2 people
Paid option
Enjoy a special winter sport experience by booking private lessons with an instructor. Your instructor will enable you to advance and perfect your technique at your own pace with private snowboarding lessons. Or take advantage of all the fun of winter sports in complete safety and explore the loveliest spots in the ski area with family or friends.
Private snowboard lessons for 2 people
Enjoy a special winter sport experience by booking private lessons with an instructor. Your instructor will enable you to advance and perfect your technique at your own pace with private snowboarding lessons. Or take advantage of all the fun of winter sports in complete safety and explore the loveliest spots in the ski area with family or friends.
Categories: Snowboard
Participants: 2 to 2 participants
Level: All levels
Important to know: The price is for 2 people. Please do not apply this booking to all participants (just adult 1).
Resort team will try to arrange the best timing according to your preference and instructors' availability.
Private snowboard lessons for 3/4 people
Paid option
Enjoy a special winter sport experience by booking private lessons with an instructor. Your instructor will enable you to advance and perfect your technique at your own pace with private snowboarding lessons. Or take advantage of all the fun of winter sports in complete safety and explore the loveliest spots in the ski area with family or friends.
Private snowboard lessons for 3/4 people
Enjoy a special winter sport experience by booking private lessons with an instructor. Your instructor will enable you to advance and perfect your technique at your own pace with private snowboarding lessons. Or take advantage of all the fun of winter sports in complete safety and explore the loveliest spots in the ski area with family or friends.
Categories: Snowboard
Participants: 3 to 4 participants
Level: All levels
Important to know: The price is for 3/4 people. Please do not apply this booking to all participants (just adult 1).
Resort team will try to arrange the best timing according to your preference and instructors' availability.
Private snowboard lessons for 1 people
Paid option
Enjoy a special winter sport experience by booking private lessons with an instructor. Your instructor will enable you to advance and perfect your technique at your own pace with private snowboarding lessons. Or take advantage of all the fun of winter sports in complete safety and explore the loveliest spots in the ski area with family or friends.
Private snowboard lessons for 1 people
Enjoy a special winter sport experience by booking private lessons with an instructor. Your instructor will enable you to advance and perfect your technique at your own pace with private snowboarding lessons. Or take advantage of all the fun of winter sports in complete safety and explore the loveliest spots in the ski area with family or friends.
Categories: Snowboard
Participants: 1 to 1 participants
Level: All levels
Important to know: The price is for 1 people. Please do not apply this booking to all participants (just adult 1).
Resort team will try to arrange the best timing according to your preference and instructors' availability.
Pyjamas Club
Paid option
Want to spend an evening as a couple? With this group childcare service, you can leave your child in the capable hands of experienced G.Os. They will look after and entertain your little ones in a dedicated space designed for children's comfort and well-being.
Pyjamas Club
Want to spend an evening as a couple? With this group childcare service, you can leave your child in the capable hands of experienced G.Os. They will look after and entertain your little ones in a dedicated space designed for children's comfort and well-being.
Categories: Services and facilities
Age: 2 years to 6 years
Important to know: This service is only available at certain periods. Please check in-resort for more information.
Snow Festival Bus Tour
Paid option
Experience the charm of winter in Hokkaido with a bus tour to Sapporo Snow Festival, one of Japan’s most iconic seasonal events. Marvel at enormous snow and ice creations, wander through sparkling displays, and enjoy free time to soak up the festive atmosphere filled with music, lights and local treats. The tour is available only on February 4, 6, 8, and 10, 2026. Please note that the tour is subject to cancellation and a full refund if the minimum required group size of 12 participants is not reached 10 days prior to the departure date.
Snow Festival Bus Tour
Experience the charm of winter in Hokkaido with a bus tour to Sapporo Snow Festival, one of Japan’s most iconic seasonal events. Marvel at enormous snow and ice creations, wander through sparkling displays, and enjoy free time to soak up the festive atmosphere filled with music, lights and local treats.
The tour is available only on February 4, 6, 8, and 10, 2026. Please note that the tour is subject to cancellation and a full refund if the minimum required group size of 12 participants is not reached 10 days prior to the departure date.
Categories: Connecting with culture
Participants: 12 to 44 participants
Services: Transfer
Transportation: Bus
Important to know: Children under 4 years old may join at no additional cost, but no seat will be provided. A G.O from the resort will accompany the tour.
Tenguyama Ropeway
Paid option
Reach 532 metres by ropeway and gaze at Otaru glittering below, framed by snow‑covered peaks.
Tenguyama Ropeway
Reach 532 metres by ropeway and gaze at Otaru glittering below, framed by snow‑covered peaks.
Categories: Sense of adventure
Global rating: 4.8 / 5
- Sleep Quality: 4.8 / 5
- Location: 4.7 / 5
- Rooms: 4.8 / 5
- Service: 4.8 / 5
- Value: 4.4 / 5
- Cleanliness: 4.8 / 5
Could be better...
Staff that are commendable: Bauti, our snowboard instructor, is the best I’ve ever had—even compared to seven others across different Club Med resorts. He was incredibly patient and explained techniques in a way that finally clicked for me. Thanks to him, I improved so much more than I expected. Eddy the Restaurant Manager & Tong the Assistant Restaurant Manager provided outstanding service throughout our stay. They were attentive, professional, and always made us feel genuinely welcome. Dolphin, the bartender, was fantastic—friendly, attentive, and always serving drinks with a smile, which made every visit to the bar enjoyable. Areas for improvement: The restaurant opening hours made lunch quite stressful for us. Because it opened late, we often had only about half an hour to eat before rushing off to our afternoon snowboard session. On top of that, there were queues for most of the dishes. The portions served by the chefs also felt quite limited, which added to the frustration. This was quite different from my experience at other Club Med resorts in China, where dining was completely self-service, queues were minimal, and guests could take food more freely at their own pace. The resort also felt quite overcrowded at times, especially with around 800 guests. The overall atmosphere was often hectic and less relaxing than what we would expect from a family getaway. Lastly, the beds and pillows were too soft and lacked proper support, which affected our sleep quality during the stay. I would not recommend Kiroro Grand to those expecting a smooth and well-paced vacation/resort experience.
Rating: 2 / 5
Written by: Jacjac05 - Kuala Lumpur, Malaysia - May 2, 2026Fantastic stay at Club Med Kiroro Grand
This is our second visit to CMKG. We loved it this time as much as last time. The resort is beautiful, the rooms are very spacious and well appointed and the food is amazing! A real highlight for me was the yoga classes run by Lou. Lou is a fantastic yoga teacher and each class was different, challenging but also relaxing. Highly recommend.
Rating: 5 / 5
Written by: Nettie821 - Sydney, Australia - April 21, 2026Great Skiing, but the Magic Is Lost
We stayed at Club Med Kiroro Grand for the second year in a row, having had a very positive experience last year. Unfortunately, this year felt noticeably different in terms of service and overall guest experience. The skiing facilities themselves are excellent, with high-quality snow and well-maintained slopes, and the resort remains very well suited to families. The ski instructors, in particular, were rofessional, patient, and consistent with the high standard we experienced last year. This was a real highlight of the trip. However, several aspects of the service experience were disappointing. One issue was the handling of ski equipment rental returns. The return policy and deadline were not clearly explained to us when we picked up the equipment. We returned our gear in the morning before checkout, but we were charged for a full additional day. While we understand that policies exist, the lack of clear communication meant we were not given a fair opportunity to comply. When we asked about the charge, the response felt quite rigid and lacked the level of understanding we experienced during our previous stay. More broadly, we noticed a significant increase in upselling pressure across different areas of the resort, including private lessons, rental upgrades, and retail items in the shop. This created a more commercial and transactional atmosphere compared to last year, when the experience felt more relaxed and guest-focused. Overall, while the core skiing product remains strong, the service culture felt less flexible and less aligned with the premium, all-inclusive experience that Club Med promotes. This has unfortunately affected our decision about returning in the future.
Rating: 3 / 5
- Rooms: 5 / 5
- Value: 3 / 5
- Sleep Quality: 5 / 5
- Location: 4 / 5
- Cleanliness: 4 / 5
- Service: 3 / 5
Best Snowboarding Instructor
We recently stayed at Club Med Kiroro Grand with our 5+ and 3+ year old for our first family ski trip, and it turned out to be a wonderful experience. Before arriving, we were told there was a possibility our 3+ year old (just a few months shy of 4) might be able to join ski classes. Unfortunately, the policy had changed, and only children aged 4 and above were eligible. Younger kids were placed in the Petit Club, which is essentially a daycare with activities. That said, both our kids thoroughly enjoyed the entire week. The instructors and teachers were genuinely caring and attentive, which really reassured us—especially since it was our first time leaving them fully in someone else’s care. Special shoutout to Teacher Jess from Petite Club—our little one grew so attached to her and would only want Jess to take care of her, which really speaks to how warm and dedicated she is. For us adults, we joined the snowboarding classes starting from beginner level and progressed to SB2 over the week. We had three different instructors across the first two days, and it was only later that we learned we could request a preferred instructor. From Day 2 onwards, we were taught by Mike (from Hungary), and the group unanimously agreed to stick with him for the rest of the week—and we’re so glad we did. Mike was exceptional. He was thorough, patient, and incredibly thoughtful in his teaching. More importantly, he was genuinely invested in helping each of us improve, ensuring we built strong fundamentals before progressing. Having experienced instructors elsewhere, both my wife and I felt that Mike stood out as one of the best we’ve ever had. The entire group shared the same sentiment—he pushed us to improve while making the learning process enjoyable and really helped build our confidence on the slopes. We’ll definitely be back, and we truly hope to continue learning under Mike as we progress beyond SB2.
Rating: 5 / 5
- Rooms: 5 / 5
- Value: 4 / 5
- Sleep Quality: 5 / 5
- Location: 5 / 5
- Cleanliness: 5 / 5
- Service: 5 / 5
Great Experience
My family and I had a great experience there. It was a warm atmophere. The service was very good. They really took care of us with attention. The rooms were very clean. My wife and my kids enjoyed the buffet so did i. Activities were all fun. All the staff were very welcoming. My three daughters enjoyed skiing as well. We will try to come back again for sure. I would also like to thank these people: โอ๊ต มิลค์ แจ๊คกี้ อามัส โดม มิเชล โบนัส แบม แจ๊ค อิง แนน บิว วี ชาคริส อัน Kinla
Rating: 5 / 5
- Rooms: 5 / 5
- Value: 5 / 5
- Sleep Quality: 5 / 5
- Location: 5 / 5
- Cleanliness: 5 / 5
- Service: 5 / 5
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Conditions
Price calculated on June 2, 2026, for a stay from November 28 to December 5, 2026 (at destination). Dates and components can be modified at your convenience. The hotels and activities suggested are provided for informational purposes only and may be adjusted according to your needs.
Rates are subject to change based on the day’s dynamic pricing. No space is held in advance, and availability is subject to change according to suppliers.
Please review our full terms and conditions at the following link.
Prices are calculated for passengers 35 and 35 years old.
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