Practical information about Big White

Hello dear customer,

Here is some important information about your travel destination. Please read it carefully.
We thank you for your confidence and wish you a safe journey!

The Gendron Travel Team

ON-SITE REPRESENTATIVE

Our on-site representative,

Charles Castonguay

Welcome to Big White!

I will be your representative in Big White this season. I will happily meet with you and show you this incredible ski resort when you get here. Contact me and we can set up a meeting. See you soon!

Charles Castonguay

Phone: 819-808-7422

Email: [email protected]

USEFUL LINKS

Here are some useful links and information to help you make the most of your stay:

Trail maps: https://www.bigwhite.com/explore-big-white/mountain-info/maps-brochures
Lift Status & Hours: https://www.bigwhite.com/mountain-conditions/lift-status-hours
Map of Big White: https://www.bigwhite.com/explore-big-white/mountain-info/maps-brochures
Snow conditions: https://www.bigwhite.com/winter-mountain-conditions
Calendar of events: https://www.bigwhite.com/events-activities/events-calendar
Webcams: https://www.bigwhite.com/mountain-conditions/webcams
Shopping: https://www.bigwhite.com/explore-big-white/mountain-services/shopping
Restaurants & bars: https://www.bigwhite.com/explore-big-white/food-dining Pre-booking your dinners a week in advance is recommended: https://www.bigwhite.com/explore-big-white/food-dining/restaurants-food-trucks
Grocery delivery directly to your unit: https://www.vacationfoods.com/
National Parks entrance fee information for clients who opted for car rental and wishing to stop or stay in one of Parks Canada location: https://parcs.canada.ca/voyage-travel/tarifs-fees
Free intra-station shuttle: https://www.bigwhite.com/shuttle

TRANSFER FROM AIRPORT TO YOUR HOTEL

For customers who chose transfers

Upon your arrival, please refer to your voucher for the necessary information to get to your airport transfer company. You will find emergency phone numbers on your voucher.

Map of the Kelowna Airport: https://www.voyagesgendron.com/wp-content/uploads/2025/01/Kelowna-Airport-Map-How-to-find-Big-White-Airport-Shuttle_1.pdf

LIFT TICKETS

If you have booked your ski tickets & accommodation with Gendronski, your tickets will be given to you at the check-in of your room/condo. In case of problems, bring your Gendronski voucher with proof of identity and head to the customer service of the resort.

LESSONS AND EQUIPMENT RENTAL

Please refer to the voucher in your electronic documents.