Hello dear customer,

Here is some important information about your travel destination. Please read it carefully.
We thank you for your trust and wish you a pleasant journey!

THE GENDRON TRAVEL TEAM

 
USEFUL LINKS

Here are some useful links and information to help you make the most of your stay:

 
LIFT TICKETS
  • To collect your ski tickets, you must scan the QR code or enter the order number at one of the vending machine in the ski resort.
  • Carré Neige Insurance not included (€3.30/day/person): https://carreneige.com/en/
   
AIRPORT TRANSFER
 
Please refer to your exchange voucher found in your electronic documents. You will find all necessary information such as shuttle time, pickup locations, etc.

Make sure you have provided, during your reservation, a valid phone number in Europe. In order to organize the transfer service in the best possible way, the drivers will contact you before your departure to introduce themselves and remind you of the transfer information. For these exchanges, download the free application WhatsApp*.

 
  • Transfer Mont Blanc by 1786 Travel:
    • The company will contact you via WhatsApp*.
    • Only thin and soft ski bags will be accepted.
  • Mountain Drop-off:
    • The company will communicate with you via text message and/or email the day before your flight to confirm the pickup time and provide you with the name and phone number of your driver.
    • Please watch this video to help you find the Mountain Drop-Off office upon your arrival at Geneva Airport https://www.youtube.com/watch?v=Vab9CRrongE
    • Please note that Geneva Airport charges 2 euros (refundable) for luggage carts - please have a 2 euro coin ready.
  • Shuttle Direct: The company may contact you by phone. Please make sure your cellphone is turned on.
  • Up and Down Taxi: The company may contact you via WhatsApp*. In case of emergency you can reach Pierre Petit at 33 65 24 76 274 via WhatsApp.
  • Altibus:
    • PRIVATE TRANSFER: If you have booked a private transfer door-to-door, refer to your exchange voucher.
    • SHARED TRANSFER: For shared airport transfers to/from the destination (not door-to-door to your accommodation): the bus will drop you off at the bus station or at the designated location by our carrier. The route between this location and your accommodation must be arranged by you, either by taxi or on foot depending on the destination. Here is the link to access the map of the drop-off points and the place where the transfer will depart from at the end of your stay for your return to the airport according to your destination: https://www.altibus.com/les-fiches-horaires/. For the exact name of the designated drop-off point for you, refer to your exchange voucher.

      For clients arriving at Geneva Airport: there is a Transdev/Altibus counter available on site.

      For clients arriving at Lyon Airport: you will find your bus using the display boards indicating platforms and destinations (similar to flights). On Saturdays, there is an agent on the platforms who can assist you (Transdev/Altibus).

      For more information: https://www.altibus.com/en/arriving-by-plane/
 

*WhatsApp: WhatsApp is a free application that serves as a free communication tool via phone and text messaging worldwide. We advise you to download it in Canada and use it at your destination in airplane mode when connected to Wi-Fi. Click on this link to download it: https://www.whatsapp.com/download/      
EPIC SEASON TICKET HOLDER
If you are an EPIC season ticket holder, you'll have direct access to the gondolas and lifts, no visits to the ticket office are necessary.

Download the My Epic app here: https://www.epicpass.com/app.aspx    
The entire Gendronski team wishes you a great vacation!
514-866-8747450-373-87471-800-561-8747
Don’t hesitate to contact your booking agent if additional information is required.
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