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Practical information about Chamonix

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Hello dear customer,

Here is some important information about your travel destination. Please read it carefully.
We thank you for your trust and wish you a pleasant journey!

THE GENDRON TRAVEL TEAM

 

ON-SITE REPRESENTATIVE
Our on-site representative,

Michel Chevret

Welcome to Chamonix!

I will be your representative at destination and will be responsible for introducing you to skiing in Chamonix and helping you during your stay. I am a ski instructor and have worked for the Compagnie du Mont-Blanc for 10 years.

An information meeting should be scheduled upon your arrival. At the same time, you'll be given details about upcoming weather, guided activities, the Vallée Blanche, etc. In the meantime, here are a few details to consider in advance of your stay, with a free drink from Gendronski. Download the free Chamonix app on your smart device as soon as possible. Every morning from 8.30am, you'll be able to check weather conditions and access to ski areas. That way, you can make the right choices and optimize your day.

I look forward to meeting you during your stay and helping you discover this wonderful ski area. You can contact me as soon as you arrive at the hotel to arrange a meeting.

  Michel Chevret

Phone: 33 06 07 01 16 18 (From Canada: 011 33 06 07 01 16 18)
Email: [email protected]
USEFUL LINKS

Here are some useful links and information to help you make the most of your stay:

 
  • On-site transportation:
    • Le Mulet - Free bus in the city of Chamonix: https://www.chamonix.net/english/transport/le-mulet-bus
    • Public transport in the Valley: https://en.chamonix.com/usual-information-services/transports/public-transports
    • Transport to ski resorts is free upon presentation of your ski ticket or IKON Pass.
  • Ski area information:
    • Lifts map: https://www.montblancnaturalresort.com/en/brochures-hiver
    • Ski area map: https://www.compagniedumontblanc.fr/Marketing/plans/hiver/Plan_MBNR_Hiver.pdf
    • Ski area schedule: https://www.montblancnaturalresort.com/en/page/mont-blanc-natural-resort-presentation
    • Snow report: https://en.chamonix.com/infos-live
    • High-altitude restaurants: https://en.chamonix.com/usual-information-services/food-and-drink/mountain-restaurants
    • Sightseeing activities included with Mont-Blanc-Unilimited (MBU) ski ticket: https://www.montblancnaturalresort.com/en/brochure-plans-tarifs-hiver
  • Village maps: https://www.chamonix.com/sites/default/files/media/brochures/Plan_Chamonix_web.pdf
  • Tourism Office: https://en.chamonix.com/usual-information-services/tourist-office
  • Webcams: https://en.chamonix.com/webcams
  • Events calendar: https://en.chamonix.com/events
  • Shopping: https://en.chamonix.com/usual-information-services/shops/shops
  • Spas: https://en.chamonix.com/suggestions/spa
  • Restaurants: https://en.chamonix.com/usual-information-services/food-and-drink/restaurants
  • Home caterers and chefs: https://en.chamonix.com/usual-information-services/food-and-drink/caterers
  • Grocery store/Superette: Super U - Payot-Pertin: https://en.chamonix.com/usual-information-services/shops/shops/super-u-payot-pertin
  • After-ski, bars and nightlife: https://en.chamonix.com/usual-information-services/bars-and-nightlife
  • Other activities: https://en.chamonix.com/activities
SKI AREAS AND TOURIST ATTRACTIONS
With your ski ticket, you'll have access to much more than just skiing. For complete information, please visit https://www.montblancnaturalresort.com/en/montblanc-unlimited

Your 6-day or longer MONT-BLANC UNLIMITED (MBU) ski ticket, full details at: https://www.montblancnaturalresort.com/en/montblanc-unlimited.

  • Grands Montets ski area (return by ski to join the bus)
  • Brévent-Flégère ski area (return via gondola and bus)
  • Balme Vallorcine ski area (return by ski to join the bus)
  • Les Houches / Saint-Gervais ski area (return by ski to join the bus)
  • Mégève ski area (free access with 6-day or more MBU ski pass & free bus transport). It is important to book your outward and return journey the day before before 4 p.m. via: https://forfait.megeve.com/hiver/navette-megeve-chamonix/bus-mont-blanc-unlimited/
  • Courmayeur ski area in Italy (bring your passport).
    Conditions to meet: Have a MONT-BLANC Unlimited lift pass for 2 days or more. Have made a 1st pass on the Chamonix valley lifts before going to Courmayeur. Unlimited access if you wish to go more than once during your stay. Preferential rate of 22 euros for the round trip, for information and reservations: SAT Chamonix: +33 450 580 253 or on the website: www.estore.arriva.it. Once at destination, you'll need to show your MBU (SkiPass) to the ticket office staff, who will issue you with an access card for the ski area.
  • Skyway Monte Bianco in Courmayeur, Italy. Unlimited access during the validity of your MBU ski pass during the winter season.
  • Guests wishing to visit the sights should take advantage of the exclusive 6 = 7 offer provided by Gendronski (as specified on the voucher upon arrival): The MBU ticket will give you access to the sites as soon as you arrive (given to you at your hotel check-in or on presentation of your voucher at the Montenvers office located at 35, Place Mer de Glace - 74400 Chamonix (open 8.30am - 5.30pm)).
  • Mer de glace et train du Montenvers
  • Aiguille du Midi, a must-see (including access to Pas dans le vide and Vallée Blanche). However, to ski the Vallée Blanche, you'll need an accredited guide. Your destination representative will be able to put you in touch with them on request.

ADVICE: Plan to leave as early as possible, as lifts open at 9 am. From 10 a.m. there are many group departures with ski school instructors, who will slow you down to access the ski areas. If you arrive in time for the opening, you'll be able to make the most of your day. If the weather forecast calls for high winds or storms, the solution is to ski at Les Houches. If the lifts say they'll open at 10 a.m., show up 30 minutes later, by which time the wait will have passed.

LIFT TICKETS
For customers with a "Book Early" promotion (EBB), you must redeem your voucher at one of the following kiosks.
If you haven't booked on promotion (and your voucher doesn't say “EBB”), your ski tickets may be given to you when you check in at the hotel. Otherwise, you'll need to exchange your voucher at one of the following kiosks, the day before or the morning of your first day's skiing.
Here is the list of pick-up points where you can collect your tickets:
  • L’Aiguille du Midi | 100, place de l'Aiguille du Midi - 74400 Chamonix  (open 8:20am - 4:30pm)
  • Tramway du Mont-Blanc | 80, avenue de la Gare - 74190 Le Fayet
  • Flégère | 35, Route des Tines - 74400 Chamonix
  • Balme | Région du Tour: 226, chemin des Quieset - 74400 Argentière
  • Balme | Région Vallorcine: Chef Lieu - 74660 Vallorcine
  • Brévent | 29, rue Henriette d'Angeville - 74400 Chamonix
  • Grands Montets | 65, Chemin de la Glacière - 74400 Argentière
Terminal map: https://www.montblancnaturalresort.com/en/pickupsites  
   
IKON PASS HOLDER

Access to the Aiguille du Midi cable car is not included with the Ikon Pass, Ikon Base Pass Plus, or Ikon Base Pass. A separate daily access ticket must be purchased directly from the Vallée de Chamonix-Mont-Blanc resort. Ikon Pass holders will have combined access for seven or five days at the five Chamonix-Mont-Blanc resorts: Grands Montets, Les Houches, Le Tour/Balme, La Flégère, and Le Brévent. The Ikon Pass does not provide direct access to the ski lifts.


Here are some useful details and links regarding your IKON pass:

  • How to access the mountain with your IKON pass: https://www.ikonpass.com/en/how-to-use-your-ikon-pass
  • Frequently Asked Questions: https://www.ikonpass.com/en/faq
  • Restriction Dates: https://www.ikonpass.com/en/compare-passes
  • First Tracks: https://www.ikonpass.com/en/first-tracks
  • Spring Skiing: https://www.ikonpass.com/en/spring-skiing
  • Booking Your Ski Days: For Aspen, Jackson Hole Mountain, Deer Valley, The Summit at Snoqualmie, and Loon Mountain resorts, you will need to book your ski days in advance. Visit this link for more information: https://www.ikonpass.com/en/faq
  • Haven’t received your IKON pass at home and you’re about to leave for skiing:

    You can pick up your pass at the customer service center or the ticket office of any Ikon Pass resort in North America during opening hours (except for Cypress and RED Mountain). You will need your confirmation number and an ID.

    If you pick up your pass on-site and then receive a physical pass by mail, the mailed pass will be canceled.

    Currently, it is not possible to pick up your pass on-site at the following international resorts: Coronet Peak, The Remarkables, Mt Hutt, Thredbo, Mt Buller, Dolomiti Superski, Grandvalira Resorts Andorra, Arai Mountain Resort, Niseko United, Valle Nevado, Kitzbühel, Zermatt Matterhorn, St. Moritz, and Chamonix Mont-Blanc.

For more information, please contact IKON PASS via email at [email protected] or by phone at 1-888-365-IKON.
Download the mobile app to access information at any time: https://www.ikonpass.com/en/app

     
MOUNTAIN COLLECTIVE PASS HOLDER
If you hold a Mountain Collective pass, you will have direct access to the gondolas and ski lifts without needing to go to the ticket office first.

Some resorts have restrictions for snowboarders or require advance reservations for visits. For more details, please refer to the specific information for each resort at the following link: https://mountaincollective.com/fr/"
       
AIRPORT TRANSFER
 
Please refer to your exchange voucher found in your electronic documents. You will find all necessary information such as shuttle time, pickup locations, etc.

Make sure you have provided, during your reservation, a valid phone number in Europe. In order to organize the transfer service in the best possible way, the drivers will contact you before your departure to introduce themselves and remind you of the transfer information. For these exchanges, download the free application WhatsApp*.

 
  • Transfer Mont Blanc by 1786 Travel:
    • The company will contact you via WhatsApp*.
    • Only thin and soft ski bags will be accepted.
  • Mountain Drop-off:
    • The company will communicate with you via text message and/or email the day before your flight to confirm the pickup time and provide you with the name and phone number of your driver.
    • Please watch this video to help you find the Mountain Drop-Off office upon your arrival at Geneva Airport https://www.youtube.com/watch?v=Vab9CRrongE
    • Please note that Geneva Airport charges €2 (refundable) for luggage carts - please have a €2 coin ready.
 

*WhatsApp: WhatsApp is a free application that serves as a free communication tool via phone and text messaging worldwide. We advise you to download it in Canada and use it at your destination in airplane mode when connected to Wi-Fi. Click on this link to download it: https://www.whatsapp.com/download/      
The entire Gendronski team wishes you a great vacation!
514-866-8747450-373-87471-800-561-8747
Don’t hesitate to contact your booking agent if additional information is required.
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