Practical information about Whistler

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Hello,

Here is some important information about the destination of your trip. Thank you for reading it.
We thank you for your confidence and wish you a safe journey!

The Gendron Travel Team

ON-SITE REPRESENTATIVE

Our on-site representative,

Michel Marien

Welcome to Whistler!

I will be your on‐site destination representative in Whistler this season. It will be a pleasure to ski with you for a half‐day orientation mountain tour. Please contact me by Email upon arrival in order to schedule a meeting.

See you soon! Michel and his team

Phone: 604-868-0658

Email: RepWhistler.Gendronski@gmail.com

USEFUL LINKS

Here are a few links that could be useful during you stay:

What you need to know before you leave: https://www.whistler.com/blog/category/insider-tips/knowbeforeyougo/
Whistler Village: https://cdn.whistler.com/s3/pdf/maps/whistler-map-2023-large.pdf
Whistler Heighbourhoods: https://cdn.whistler.com/s3/images/maps/benchlands-creekside-function-cheakamus-map-small.jpg
Trail and village maps: https://www.whistlerblackcomb.com/the-mountain/about-the-mountain/trail-maps.aspx
Free shuttle / info taxi : https://www.whistler.com/getting-around/
Snow conditions: https://www.whistlerblackcomb.com/the-mountain/mountain-conditions/snow-and-weather-report.aspx
Webcams: https://www.whistlerblackcomb.com/the-mountain/mountain-conditions/mountain-cams.aspx
Calendar of events: https://www.whistler.com/events/calendar/
Shopping: https://www.whistler.com/shopping/
Spas: https://www.whistler.com/wellness/
Après-ski: https://www.whistler.com/apres/
Bar & nightlife: https://www.whistler.com/nightlife/
List of restaurants: https://www.whistler.com/dining/
Book a table in a restaurant: https://www.whistler.com/doors-open/dining/
We strongly recommend that you book as access will be limited given the current circumstances.
Opening and operation of Whistler’s businesses as a visitor: https://www.whistler.com/doors-open/

TRANSFER FROM AIRPORT TO YOUR HOTEL

For customers who chose transfers

Upon your arrival, please refer to your voucher for the necessary information to get to your airport transfer company. You will find emergency phone numbers on your voucher.

LIFT TICKET

WHISTLER DAY PASS or EPIC PASS

Ski days must be booked in advance to ensure accessibility via your EPIC profile. You can then change the selected dates according to availability (you will have to release one date to select another if your number of days purchased is limited). You will need to, via an email received from Vail Resorts, access your profile, add a photo, sign a waiver, select the insurance to protect your use in Whistler electronically and then book your dates. If you do not receive your laminated cards before your departure, go to the ticket office/customer service with your confirmation (voucher) and a photo ID. They will be printed and delivered on site free of charge. The number of days of usable skiing is identified in your EPIC profile, you can use them simply by going directly to the ski lifts with the plastic card received at home and proceed with boarding the ski lifts. Once scanned, a day will be consumed on your profile. Tips to save time and time once on site: Some cards are demagnetized during transport, so we suggest you to validate their validity at one of the ticket offices the day before your first day of skiing, to ensure that you ski without delay. If you have any questions about your tickets, here’s where to contact Vail Resorts: (970) 754-0005 (Unilingual Anglophone Customer Service) or direct you to Whistler/Blackcomb Box Office or Customer Services if you are already there. IMPORTANT NOTE: If you purchased restricted Whistler Day Pass ski tickets, you will not be able to ski on November 24 and 25, 2023, December 26 to 31, 2023, January 13, 2024 and February 17 and 18, 2024. If you have purchased Whistler Day Pass ski tickets with no restrictions, you can ski on any day of the season. Please see details of Epic’s coverage and cancellation policy (available in English only) here https://www.epicpass.com/info/epic-coverage.aspx

WHISTLER LIFT TICKETS

For reservations made for the LIFT TICKET product. Your ski days are reserved and guaranteed. It will therefore be impossible to change dates on site. Ski days must be consecutive, as specified on your voucher (voucher). No need to create a profile or sign a release, just go to the ticket office with your voucher to get your tickets.

LESSONS

The voucher must be presented at the location indicated on your document. If you have booked ski/snowboard lessons or a training camp with Gendronski, you will find all the details in the next pages of this document.

EQUIPMENT RENTAL

To obtain your equipment, the voucher must be presented at the place indicated on the voucher. We strongly suggest that you pick up your rental items the day before your first day of skiing (before the shop closes), to avoid queuing up on your first day of skiing.

If you rent your equipment for the same duration as your ski tickets, but you want to take a day off and not ski on consecutive days, you must have the agreement of the shop to keep the equipment without bringing it back to the shop for your break days. If you do not notify them and keep your equipment with you on the ski day off, you will be charged for the extra days, it will not be possible for Gendronski to support you in claiming a refund.