Practical information about Panorama

Hello dear customer,

Here is some important information about your travel destination. Please read it carefully.
We thank you for your trust and wish you a pleasant journey!

The Gendron Travel Team

USEFUL LINKS

Here are some useful links and information to help you make the most of your stay:

Trail maps: https://www.panoramaresort.com/while-you-are-here/map/
Village map: https://www.panoramaresort.com/while-you-are-here/village-map/
Snow conditions: https://www.panoramaresort.com/panorama-today/daily-snow-report/
Webcams: https://www.panoramaresort.com/panorama-today/mountain-webcams/
Calendar of events: https://www.panoramaresort.com/panorama-today/daily-events/
Restaurants & bars: https://www.panoramaresort.com/while-you-are-here/restaurants-eateries-and-bars/
Shopping: https://www.panoramaresort.com/while-you-are-here/shopping-and-resort-services/
National Parks entrance fee information for clients who opted for car rental: https://parks.canada.ca/pn-np/ab/banff/visit/tarifs-fees

TRANSFER FROM AIRPORT TO YOUR HOTEL

For customers who chose transfers

Upon your arrival, please refer to your voucher for the necessary information to get to your airport transfer company. You will find emergency phone numbers on your voucher.

Please refer to this document for more information on transfers.

LIFT TICKETS

Please refer to the voucher found in your electronic documents.

IKON PASS HOLDER

If you hold an IKON pass, you will have direct access to the gondolas and lifts, and there is no need to go to the ticket office beforehand.

Here are some useful details and links regarding your IKON pass:

How to access the mountain with your IKON pass: https://www.ikonpass.com/en/how-to-use-your-ikon-pass
Frequently Asked Questions: https://www.ikonpass.com/en/faq
Restriction Dates: https://www.ikonpass.com/en/compare-passes
First Tracks: https://www.ikonpass.com/en/first-tracks
Spring Skiing: https://www.ikonpass.com/en/spring-skiing
Booking Your Ski Days: For Aspen, Jackson Hole Mountain, Deer Valley, The Summit at Snoqualmie, and Loon Mountain resorts, you will need to book your ski days in advance. Visit this link for more information: https://www.ikonpass.com/en/faq
Haven’t received your IKON pass at home and you’re about to leave for skiing:

You can pick up your pass at the customer service center or the ticket office of any Ikon Pass resort in North America during opening hours (except for Cypress and RED Mountain). You will need your confirmation number and an ID.

If you pick up your pass on-site and then receive a physical pass by mail, the mailed pass will be canceled.

Currently, it is not possible to pick up your pass on-site at the following international resorts: Coronet Peak, The Remarkables, Mt Hutt, Thredbo, Mt Buller, Dolomiti Superski, Grandvalira Resorts Andorra, Arai Mountain Resort, Niseko United, Valle Nevado, Kitzbühel, Zermatt Matterhorn, St. Moritz, and Chamonix Mont-Blanc.

For more information, please contact IKON PASS via email at [email protected] or by phone at 1-888-365-IKON.
Download the mobile app to access information at any time: https://www.ikonpass.com/en/app

MOUNTAIN COLLECTIVE PASS HOLDER

If you hold a Mountain Collective pass, you will have direct access to the gondolas and ski lifts without needing to go to the ticket office first.

Some resorts have restrictions for snowboarders or require advance reservations for visits. For more details, please refer to the specific information for each resort at the following link: https://mountaincollective.com/fr/"

LESSONS AND EQUIPMENT RENTAL

Please refer to the voucher found in your electronic documents.

We suggest you pick up your equipment rental the before your first day of skiing, this way you won’t have to wait in line on your first day of skiing.

Heli-Ski

If you have booked one or more heli-ski days with RK. Heliski, please check the following links before your arrival:

"Welcome package"

You must check in at 2045 Greywolf Drive, Panorama, V0A 1T0 at 8:00 AM. If you are already at the resort, you are free to go there the day before to complete your paperwork. RK Heliski will call you the day before to ensure everything is in order, and if you have any last-minute questions, you can ask them.