Practical information about Sun Peaks

Hello dear customer,

Here is some important information about your travel destination. Please read it carefully.
We thank you for your trust and wish you a pleasant journey!

The Gendron Travel Team

ON-SITE REPRESENTATIVE

Our on-site representative,

Carole Allard

Welcome to Sun Peaks!

I am your on‐site representative in Sun Peaks. I invite you to join me for a 3‐hour orientation tour of the ski area. Please contact me to confirm the time and meeting point for your tour. You can contact me upon arrival at the hotel if you require further information.

Carole Allard

Phone: 514-708-1842

Email: [email protected]

USEFUL LINKS

Here are a few links that could be useful during you stay:

Trail maps : https://www.sunpeaksresort.com/ski-ride/the-mountain/trail-maps-stats
Sun Peaks town map: https://www.sunpeaksresort.com/explore/village-map
Snow conditions: https://www.sunpeaksresort.com/ski-ride/weather-conditions-cams/weather-snow-report
Webcams: https://www.sunpeaksresort.com/ski-ride/weather-conditions-cams/webcams
Calendar of events: https://www.sunpeaksresort.com/events-things-to-do/events
Shopping: https://www.sunpeaksresort.com/shopping
Restaurants & bars: https://www.sunpeaksresort.com/events-things-to-do/dining-apres
Spa & wellness https://www.sunpeaksresort.com/events-things-to-do/spa-wellness
In-resort shuttle : https://www.sunpeaksresort.com/explore/getting-here-around/in-resort-shuttle
National Parks entrance fee information for clients who opted for car rental and wishing to stop or stay in one of Parks Canada location: https://parcs.canada.ca/voyage-travel/tarifs-fees
Do your grocery shopping online at Save‐On Foods via this link: https://www.saveonfoods.com/store/brocklehurst/
Sun Peaks Cargo will ensure delivery to your condo (2 days notice is required, [email protected]). See the procedures here: https://sunpeakscargo.com/grocery-delivery

TRANSFER FROM AIRPORT TO YOUR HOTEL

For customers who chose transfers

Upon your arrival, please refer to your voucher for the necessary information to get to your airport transfer company. You will find emergency phone numbers on your voucher.

LIFT TICKETS

Please refer to the voucher found in your electronic documents.

IKON PASS HOLDER

If you hold an IKON pass, you will have direct access to the gondolas and lifts, and there is no need to go to the ticket office beforehand.

Here are some useful details and links regarding your IKON pass:

How to access the mountain with your IKON pass: https://www.ikonpass.com/en/how-to-use-your-ikon-pass
Frequently Asked Questions: https://www.ikonpass.com/en/faq
Restriction Dates: https://www.ikonpass.com/en/compare-passes
First Tracks: https://www.ikonpass.com/en/first-tracks
Spring Skiing: https://www.ikonpass.com/en/spring-skiing
Booking Your Ski Days: For Aspen, Jackson Hole Mountain, Deer Valley, The Summit at Snoqualmie, and Loon Mountain resorts, you will need to book your ski days in advance. Visit this link for more information: https://www.ikonpass.com/en/faq
Haven’t received your IKON pass at home and you’re about to leave for skiing:

You can pick up your pass at the customer service center or the ticket office of any Ikon Pass resort in North America during opening hours (except for Cypress and RED Mountain). You will need your confirmation number and an ID.

If you pick up your pass on-site and then receive a physical pass by mail, the mailed pass will be canceled.

Currently, it is not possible to pick up your pass on-site at the following international resorts: Coronet Peak, The Remarkables, Mt Hutt, Thredbo, Mt Buller, Dolomiti Superski, Grandvalira Resorts Andorra, Arai Mountain Resort, Niseko United, Valle Nevado, Kitzbühel, Zermatt Matterhorn, St. Moritz, and Chamonix Mont-Blanc.

For more information, please contact IKON PASS via email at [email protected] or by phone at 1-888-365-IKON.
Download the mobile app to access information at any time: https://www.ikonpass.com/en/app

MOUNTAIN COLLECTIVE PASS HOLDER

If you hold a Mountain Collective pass, you will have direct access to the gondolas and ski lifts without needing to go to the ticket office first.

Some resorts have restrictions for snowboarders or require advance reservations for visits. For more details, please refer to the specific information for each resort at the following link: https://mountaincollective.com/fr/"

LESSONS AND EQUIPMENT RENTAL

The voucher must be presented at the rental shop of the resort so that you are handed your rental equipment.

We you recommend picking up your gear at the end of the day the day before your first day of skiing, so you don’t have to wait in line on your first day of skiing.

Please refer to the voucher for more information.